Fetch Softworks

connection ok in DW but not with Fetch (12 posts)

• Started 16 years ago by pferguson
• Latest reply 16 years ago from Scott McGuire

• pferguson Member

  for some reason the settings I have to connect to the server work in DreamWeaver but not in Fetch. I have checked as many times as Bush has
  told an 'untruth'. the settings are the same and yet...

  this is on my 2007 macbook.

  Phoebe

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Phoebe,

  If you can show us a transcript of your attempt to connect with Fetch, we may be able to help figure out the problem.

  After you try to connect in Fetch and you get an error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• pferguson Member

  Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.9 (8S2167) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-7Z9S-23SS T
  Connecting to amistad @pulse.tcs.tulane.edu port 22 (1/2/08 10:46:07 PM)
  SSH2_FXP_INIT 3
  Update check skipped at 01/02/2008 10:48 PM (next check after 01/03/2008 04:18 PM)
  Connecting to amistad @pulse.tcs.tulane.edu port 22 (1/2/08 10:53:16 PM)
  SSH2_FXP_INIT 3
  Connecting to amistad @pulse.tcs.tulane.edu port 22 (1/3/08 10:19:05 AM)
  SSH2_FXP_INIT 3
  thanks scott

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  It looks like you are trying to connect using SFTP. Are you sure that's the correct connection method for this server?

  If not, set the "Connect using" pop-up menu in the Fetch New Connection dialog to FTP instead, and try connecting again.

  Let us know if that works or not. If not, we will investigate further.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• pferguson Member

  Hi Scott,

  I connect using SFTP in DW though I have tried just FTP and that doesn't work either.

  Phoebe

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Phoebe,

  Okay, you should continue to try connecting with SFTP in Fetch, then. Thanks for trying FTP, though.

  Here's my next guess: each SFTP server has an "SSH host key" that enables secure transfers. When you connect to an SFTP server, Mac OS X stores that server's key for future use. If the server's key changes and no longer matches the one stored on your Macintosh, this could indicate a security problem. Some programs ignore the error; Fetch instead refuses to make the connection.

  So, I think we should try clearing your Mac's store of SSH keys (so that you can get a fresh key from the server). Doing this shouldn't cause any ill effects.

  Please do the following to reset your SSH keys:

  * In Fetch, choose Fetch Help from the Help menu.
  * In the help window, search for "known hosts".
  * Double-click on the "RSA host key differs warning" help topic (it should be the one at the top of the list).
  * A help topic opens in the help window.
  * Scroll down to the "Delete the known_hosts file for me" link.
  * Click the link, and follow the instructions.

  Once that's done, try connecting to your server using SFTP again. If you're warned that "the authenticity of the host can't be established" (you may or may not be), that is normal and you should continue.

  Please let us know if this fixes the problem or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• pferguson Member

  Ugh. I followed the directions...there is no existing link to delete the file but instructions to go to the GO menu and Go to Folder. unfortunately it is greyed out. any thoughts?

  thanks, it does sound like this will do it if...
  pf

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Phoebe,

  I apologize, I see you're running Fetch 5.2, and we didn't add the link I mentioned to that help topic until Fetch 5.2.1.

  It would probably be simplest to update your copy of Fetch to the most recent version (5.3 - it's a free update), and then you will have the updated help topic that can do the work for you.

  You can get the Fetch update by simply choosing "Check for Update" from the Fetch menu. Once you have the new version installed, try the steps I sent you again.

  Or, if you prefer not to update your version of Fetch right now, I can work with you to follow the instructions in that help topic. My first suggestion is that before visiting the Go menu, make sure you click on your Macintosh's desktop - I think the Go menu and Go to Folder should be enabled then if you do that.

  Please let me know if you have questions about the above.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• pferguson Member

  Hi Scott,

  I upgraded my fetch to 5.3 and deleted the ssh file, but it is still not connecting to the server. It works fine on my G5 tower though.
  Any other thoughts?

  Phoebe

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Phoebe,

  I believe I see the problem now, and I apologize for not noticing this earlier.

  From the transcript you sent from your MacBook, I see that Fetch is trying to connect with the username "amistad(space)" instead of just "amistad" - that is, there is an extra space after your username. I would double-check the information you're entering in the New Connection dialog - or that you've saved in your shortcut - on the MacBook and make sure there are no spaces after the end of your username.

  Please let me know if that fixes the problem or not.

  (I believe Fetch should be ignoring the space after the username, but apparently it isn't - I'm going to file that in our bug database now...)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• pferguson Member

  Hi Scott,

  You're a genius! That did it! Of course I couldn't see that there was a space there so I probably just kept re-entering the password and not the username which looked ok.

  Thanks for hanging in there and figuring it out for me.

  Best,

  Phoebe

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Phoebe,

  You're welcome. I'm glad to hear that was the solution and that it's all working.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #