Fetch Softworks

Connection okay, transfer aborted (7 posts)

• Started 16 years ago by cmmullen
• Latest reply 16 years ago from cmmullen

• cmmullen Member

  I am trying to upload a file, but I keep getting a "Connection closed, Transfer aborted" message. What's going on?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Is this a large file? If so, you may be running out of space ("quota") on your account on the server. If the transfer always aborts after the same amount has been uploaded, that is likely the problem. You might want to make sure you have enough space on the server to store the file.

  If that does not appear to be the problem, if you could please send us a Fetch transcript, we will take a look and try to figure out what's going on. To do this:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• cmmullen Member

  Originally posted by ScottMcGuire:

  Hi,

  Is this a large file? If so, you may be running out of space ("quota") on your account on the server. If the transfer always aborts after the same amount has been uploaded, that is likely the problem. You might want to make sure you have enough space on the server to store the file.

  If that does not appear to be the problem, if you could please send us a Fetch transcript, we will take a look and try to figure out what's going on. To do this:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Hi Scott; I have to say, we are totally dumbfounded. I seriously doubt that their server is full. There is another file up there already that is larger than mine, but not out of the norm for ftp servers. My file is roughly 17Mb. I am on a Mac, but we have also tried this from a PC. I have contacted the company, but have not gotten any response. Here is the transcript info:

  Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-X7NH-REDL T
  Connecting to ftp.berkshiredirect.com port 21 (Mac OS X firewall is off) (6/21/07 8:44:07 AM)
  Connected to 207.136.227.20 port 21 (6/21/07 8:44:09 AM)
  220 Microsoft FTP Service
  USER bdi
  331 Password required for bdi.
  PASS
  230-Unauthorized access to this FTP server is forbidden! If you are not authorized to use this site, please disconnect immediately.
  230 User bdi logged in.
  SYST
  215 Windows_NT
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (207,136,227,20,69,155)
  Making data connection to 207.136.227.20 port 17819
  LIST -al
  125 Data connection already open; Transfer starting.
  06-20-07 08:27AM 20512368 2007CDA ReunionInvite.sit
  06-20-07 09:51AM 0 BWD_CDBD07.sit
  06-19-07 03:42PM 442979 ReunionCDA Invite.pdf
  226 Transfer complete.
  TYPE I
  200 Type set to I.
  PASV
  227 Entering Passive Mode (207,136,227,20,69,197)
  Making data connection to 207.136.227.20 port 17861
  STOR BWD_CDBD07.sit
  125 Data connection already open; Transfer starting.
  Update check skipped at 06/21/2007 08:45 AM (next check after 06/25/2007 07:03 PM)
  426 Connection closed; transfer aborted.
  Unsuccessful transfer of BWD_CDBD07.sit (73,440/17,574,533 bytes, 480 bytes/sec, 2:33 elapsed) stopped at 6/21/07 8:47:03 AM (error: 2,-30014)
  ftp_store: 2,-30014 (state == PUT_SENDING)
  ABOR
  send_cmd():con_conn->Putline() returns 2,-50

  Thank you,
  Claire

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Claire,

  So you've tried uploading the file from a PC and it failed in the same way, is that correct? Or did the file upload successfully on the PC?

  Was the PC on the same network as the Mac?

  Thanks for the transcript. The error you're getting back could mean "out of space" but it could also mean other things. Unfortunately, servers rarely give a useful message when they think you're out of space.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• cmmullen Member

  It did not go on the PC and yes, we are on the same network. Would it be "Us" that is out of space? Or "Them"

  Claire

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Claire,

  Okay, if it doesn't work on the PC either, then probably contacting the company who runs the server is what you need to do. I hope you hear back from them soon.

  It would be that "you" have used up the amount of space that "they" have allocated for you. You should ask them how much space they've allocated for you, and ask if you can get more.

  One way to confirm whether this is the problem or not would be to delete the large file that's already on the server, and then try uploading the new file; however, I imagine you aren't done with the file on the server yet - but I mention this for completeness.

  Please let us know if we can be of further assistance.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• cmmullen Member

  Thanks Scott. I have tried to contact them and they have not responded. I sent a pdf file via e-mail. Honestly! Do these people want our business or what?

  :-)

  Posted 16 years ago #