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connection problems (6 posts)

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  • Started 10 years ago by cary
  • Latest reply 10 years ago from Jim Matthews
  • cary Member

    I get an error message of:
    "connection was reset by server" .
    When I contact the host they told me to reset my preferences so that passive transfer was UN selected.. That they had to have active on a csco router.
    I tried this and still I cannot connect.
    Is this a server problem with the host?
    A connection problem by me?
    Or a software problem from Fetch?

    Posted 10 years ago #

  • Jim Matthews Administrator

    I'd want to look at transcripts of connection attempts with passive mode enabled, and with it disabled. To see the transcript choose "Fetch Transcript" from the Window menu.

    Also, do you have firewall software (such as the OS X firewall feature) running on your Mac?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • cary Member

    I am the host site... It seems that anyone using a windows ftp client, such as ws.ftp can connect, however with fetch they cannot.
    I have talked with the tech company setting up my ftp site. I can access it through the internal server, of course. I have downloaded service pack 4 for windows 2000 on the server that hosts the ftp site. I have enabled the mac client and all mac users with fetch are still getting..
    connection reset by host..error message..
    any other thoughts as we continue to find out what is causing this.?

    Originally posted by JimMatthews:

    I'd want to look at transcripts of connection attempts with passive mode enabled, and with it disabled. To see the transcript choose "Fetch Transcript" from the Window menu.

    Also, do you have firewall software (such as the OS X firewall feature) running on your Mac?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Jim Matthews Administrator

    Can you give me access to an account so that I can try connecting? If so, email the details to matthews @ fetchsoftworks.com. Otherwise, could you ask a client to copy the Fetch Transcript contents after attempting to connect and send those along to me?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Joe Rice Member

    I've experienced the same issue, recurring frequently. Command line ftp works ok. This on OS X 10.2.x and 10.3. Fetch 4.03

    In my case, I'm generally connecting to a FreeBSD box (Proftpd, I believe) and the Connection reset by server message happens midway through a download.

    Occasionally I get an Open Transport error -3199.

    This is using PASV mode transfers, as non-passive doesn't work through our firewill.

    No problem getting you an account on the server if need be.

    Transcript is as follows:

    PASV
    227 Entering Passive Mode (209,237,227,115,218,140).
    RETR lo3_magicsh_animatcodec_.mov
    150 Opening BINARY mode data connection for lo3_magicsh_animatcodec_.mov (29361608 bytes)
    ftp_retrieve: -3253 (state == RGET_RETRIEVING)

    Thanks for any help!

    Joe

    Posted 10 years ago #

  • Jim Matthews Administrator

    If you send the connection details to matthews @ fetchsoftworks.com I'll give it a try from here.

    Are you going through a router? Some routers have a bug that can cause this problem with long transfers. FTP uses two connections, a control connection for sending commands and a data connection for transfering files. If a transfer takes a long time a buggy router will drop the control connection (which hasn't had any traffic in a while). The fix is usually to upgrade the router firmware.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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