Fetch Softworks

connection problems;modem configuration? (7 posts)

• Started 15 years ago by bobmac
• Latest reply 15 years ago from Scott McGuire

• bobmac Member

  I use Fetch on my laptop and can connect to my server when I'm at home, using a DSL modem. At my office, also using a DSL modem, and I'm the sole user, I can't connect, even to ftp.fetchsoftworks.com. Do I need to reconfigure my office modem?

  Thanks,
  Bob

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Bob,

  Yes, it sounds like either your office modem's configuration needs to be worked on, or possibly there is a firewall blocking all FTP connections.

  Do you get an error, or does the connection attempt just stall?

  If you could send us a transcript of an attempt to connect to ftp.fetchsoftworks.com from your office, we may be able to provide more specific advice.

  To do this:

  * Quit Fetch.
  * Open Fetch again.
  * Connect to ftp.fetchsoftworks.com.
  * After you get an error or the connection stalls, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we have any further advice.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• bobmac Member

  Hi Scott,
  here is the transcript, with the serial number deleted:
  Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial -SNIP-
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is on) (12/31/08 10:26:46 AM)

  Thanks,
  Bob

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Bob,

  Thanks for the transcript. It shows that your Mac OS X firewall is on. Can Fetch connect successfully if you turn it off temporarily?

  To turn off the firewall, go to the Mac OS X System Preferences, click the Sharing icon, click the Firewall tab and click the Stop button.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• bobmac Member

  Scott,
  I turned off the firewall, quit and restarted Fetch and to connect to ftp.fetchsoftworks.com. Still getting the timed-out error message.Here's the transcript:
  Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial -SNIP-
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is off) (12/31/08 1:35:41 PM)
  Update check skipped at 12/31/2008 01:37 PM (next check after 01/05/2009 02:35 AM)

  Since I can connect at home, with the firewall on, I should be able to do the same here at the office. I look forward to your next suggestion.
  Thanks,
  Bob

  Posted 15 years ago #

• bobmac Member

  Scott,
  I opened my console.log and found these entries related to my attempts to connect today:

  Dec 31 12:50:20 BobMcAteeComputer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: Couldn't find preferred network

  Dec 31 12:50:33 BobMcAteeComputer mDNSResponder: NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay 192.168.0.1.
  ntlmParseServerChallenge: signature mismatch
  Fetch 5.3 (5D161): --- BEGIN FETCH ERROR ---
  Fetch 5.3 (5D161): FST2/SVvX6AIEAkjn1ACjawQAo9l0AKPf1AHiIoQB/VBkAWL61APKTNQDvxNJAu23KQKmWhkCpaQpLfKHiS3xuOqdJLjqLxAD5Q0AA
  Fetch 5.3 (5D161): FST2B2HwAAG5IAABq5AAAAAg
  Fetch 5.3 (5D161): FST2/SVvX6AIEAkjn1ACjawQAo9l0AKPf1AO0W/QBT30UAUAFYDZQC0AnEqtAJxMqQB4iZ0Af1QZAFiDykzUA78TSQLttykC
  Fetch 5.3 (5D161): FST2ploZAqWkKS3yh4kt8fgpLjqnSS46i8QAAAAdh8AABuSAAAauQAAAAIA==
  Fetch 5.3 (5D161): An FTP connection to "ftp.fetchsoftworks.com" could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Fetch 5.3 (5D161): --- END FETCH ERROR ---
  bind(): Address already in use
  com.apple.cups-lpd: Already loaded

  Does this help?

  Bob

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Bob,

  While yes, in general if you can connect to a server with the firewall on in one place, you can connect to it with the firewall on in the other place, the firewall can complicate things so it's best to try with it off just to be sure it's not causing the problem. Thanks for giving it a try.

  Fetch logs all errors to the console, so seeing that on the console isn't unexpected and wouldn't give us more information than the transcript is giving us (at least in this case), but thanks.

  My guess is that either there is another firewall protecting your whole company's network, and it is preventing FTP connections from working successfully, or there is something about how your office's DSL modem is configured that is causing them to fail.

  The next step would be to talk to your office's network administrator or the IT department/guy to see if they can figure out what is blocking FTP connections.

  If you have any questions after talking to them, please let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #