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Connection time out - what's causing this (19 posts)

  • Started 1 year ago by Julianna
  • Latest reply 6 months ago from Jim Matthews
  • Julianna Member

    I just got Fetch, and I'm attempting to connect to a server. I'm new to fetch so I don't know much about it, but apparently neither does my boss who told me to use it. haha

    It's throwing a connection time out every time I try to connect.
    I've restarted my computer and dropped the fire wall. Is this a problem on my end or does it have something to do with their server?

    Here's the transcript:

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.5.8 (9L30) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 9/26/12 T
    Connecting to 192.168.1.6 port 21 (Mac OS X firewall is allowing connections) (9/12/12 10:31 AM)
    An FTP connection to “192.168.1.6” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
    Update check skipped at 9/12/12 10:33 AM (next check after 9/18/12 10:58 AM)
    Connecting to 192.168.1.6 port 21 (Mac OS X firewall is allowing connections) (9/12/12 10:53 AM)
    An FTP connection to “192.168.1.6” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    The transcript shows you trying to connect to the server with the address "192.168.1.6". That's a local, private address. Is the server computer on the same network as your Mac? E.g. is it another computer in your office?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Leelawan Member

    I got an error message when I tried to connect to one server. Other servers works just fine.

    Here is the Fetch Transcript:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.7.4 (11E53) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHED001-N5VE-EG66 T
    Connecting to www.connollysuthers.com.au port 21 (Mac OS X firewall is allowing connections) (10/3/55 BE 2:03 PM)
    An FTP connection to “www.connollysuthers.com.au” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

    Thank you

    Posted 1 year ago #

  • Jim Matthews Administrator

    As the error message suggests, it looks like that server is not responding. I would contact the server administrators for help.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Leelawan Member

    Thank you Jim, I tried to connect it again this morning, but it's still not working.

    Thank you
    Leelawan

    Posted 1 year ago #

  • Leelawan Member

    Thank you Jim, I tried to connect it again this morning, but it's still not working.

    Thank you
    Leelawan

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    What did the server administrator (the people who run www.connollysuthers.com.au) say?

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Leelawan Member

    He said all the ftp info that he gave me is all correct.

    Posted 1 year ago #

  • Jim Matthews Administrator

    You should tell him that the server at the hostname "www.connollysuthers.com.au " is not responding to FTP connection attempts, either from you or from me. They need to fix that on their end.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Leelawan Member

    Hi Jim,

    I've already talked to my head programmer in another office, he shown his screenshot that he can connect to the server normally without any errors. Do you have more suggestion about this? Thanks

    Posted 1 year ago #

  • Jim Matthews Administrator

    I still can't connect to www.connollysuthers.com.au . When a server is accepting connections from some clients, and not from others, it's generally a problem with the server or its network connection.

    What program is the head programmer using to connect?

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Leelawan Member

    They use Filezilla. I also tried it too, but it has the same error with Fetch also.

    Posted 1 year ago #

  • Jim Matthews Administrator

    If you can't connect using either Fetch or FileZilla, and I can't connect (from a totally different part of the Internet) using multiple FTP clients, I think it's safe to say that there's a problem on the server end.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • rcantin Member

    «Jim Matthews Administrator
    If you can't connect using either Fetch or FileZilla, I think it's safe to say that there's a problem on the server end.»

    Hum actually, no.
    I am the administrator of our FTP server and I am aware of the issue some of my costumers have with Fetch. While CyberDuck and Transmit features a preferences where you can modify the connection delay, Fetch seems to be hard coded with a way too short connection delay so it fails systematically.

    Posted 1 year ago #

  • Jim Matthews Administrator

    That's very interesting. What do you need the timeout to be to work with your server?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • rcantin Member

    I came up with this since some customers went from Transmit 3 to Transmit 4 and was stumped that T4 have this connection time out. T4 install by default a delay of 20 sec. Changing it to 100 sec. worked well. 60 sec too but failed on one or two occasion. I know we have an old linux FTP server but the rate data transfert is good once connected. I have a couple of them using Fetch and I cant suggest them to raise the delay in the prefs because it is not available. I would greatly appreciate if you found a workaround for this. Thanks.

    Edited 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Fetch does have hidden settings for this sort of thing. See my response in the other thread:

    http://fetchsoftworks.com/fetch/messageboard/connection-time-out-3#post-108722

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • pooja Member

    i am also facing the problem of getting connection time oyt
    Error: Connection timed out
    Error: Could not connect to server

    like this
    Please help me with the solution soon.

    Posted 6 months ago #

  • Jim Matthews Administrator

    Hi,

    Could you post the contents of your Fetch Transcript window after you try to connect?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

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