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connection timed out (8 posts)

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  • Started 11 years ago by beth
  • Latest reply 11 years ago from Jim Matthews
  • beth Member

    ok. i put in the basic info and now i get the error "server is busy". and i continue to get that every time i try to get into the site. What's the deal? is it dialup or a firewall or...?

    i am using mac OS X

    [This message has been edited by beth (edited 07-13-2003).]

    Posted 11 years ago #

  • Jim Matthews Administrator

    I need more information to make a guess at what is happening. Could you post the contents of the Fetch Transcript window after you see the problem? Choose "Fetch Transcript" from the Window menu to open that window.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • beth Member

    Hi Jim,

    Here's the transcript message:

    Connecting to www.artcogallery.com port 21 (7/17/03 8:38:44 AM)
    220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
    USER swhiting
    331 Password required for swhiting.
    PASS
    230-
    ****************** Site Administrator FTP instructions ******************

    This session begins in your user home directory at /users/swhiting
    get_reply():con_conn->Getline() returns -3199
    Connecting to www.artcogallery.com port 21 (7/17/03 8:44:53 AM)
    Connecting to www.artcogallery.com port 21 (7/17/03 8:45:15 AM)
    220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
    USER swhiting
    331 Password required for swhiting.
    PASS
    230-
    ****************** Site Administrator FTP instructions ******************

    This session begins in your user home directory at /users/swhiting
    get_reply():con_conn->Getline() returns -3199

    Posted 11 years ago #

  • Jim Matthews Administrator

    Are you running Fetch 4.0.3? If not could you download a copy from http://fetchsoftworks.com/ and give it a try?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • beth Member

    Hi Jim,

    Thanks for the speedy reply! I am using Fetch 4.0.3.

    Posted 11 years ago #

  • Jim Matthews Administrator

    This is puzzling; it looks as if the connection is being dropped before Fetch even has a chance to send any commands (other than the USER and PASS commands). One thing you could try is running the Terminal program (it's in the Utilities folder in the Application folder). Then type:

    ftp www.artcogallery.com

    and hit return. You'll be prompted for a user id (swhiting) and password. Then type "dir" to get a list of files. Could you copy the text from the Terminal window and post it here?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • beth Member

    Hi Jim,

    This is the message I get under Terminal:
    It wouldn't let me type in dir. I do hope this makes sense to you!
    Thanks,
    Beth

    [Beth-Bakers-Computer:~] dylanbaker% ftp www.artcogallery.com
    Connected to www.artcogallery.com.
    220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
    Name (www.artcogallery.com:dylanbaker): swhiting
    331 Password required for swhiting.
    Password:
    230-
    ****************** Site Administrator FTP instructions ******************

    This session begins in your user home directory at /users/swhiting
    421 Service not available, remote server has closed connection.
    ftp: Login failed.
    ftp> dir
    Not connected.
    ftp>

    Posted 11 years ago #

  • Jim Matthews Administrator

    The server is dropping your connection, whether you use Fetch or the command-line FTP client. My best guess is that there's a problem with your account configuration on the server. I would send those transcripts to the server administrator, so they can look into the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

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