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connection timed out (2 posts)

  • Started 5 years ago by chig
  • Latest reply 5 years ago from Scott McGuire
  • chig Member

    I have recently been moved and my office connections are all new and different. I've used fetch to connect to my ftp site and it's always worked fine, using a T1 line. In the new location with the same settings, but a different connection I'm getting a timed out message. I can connect to fetchsoftworks. I might have a DSL connection going instead of the T-1 line I used to have-not sure about what kind it is at this point. But would that keep me from connecting? I'm on a Mac, OSX 10.4.11 and using Fetch 5.0.5. This has worked beautifully before, nothing has changed except my physical location and of course the actual, physical internet line.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    The type of Internet connection - DSL, T-1, etc - should not affect your ability to connect.

    However, a different Internet connection, even if it's the same type as before, will have different routers (devices that route Internet traffic between computers), may have different firewall settings, and the settings of routers and firewalls can prevent you from connecting to certain servers.

    The first thing I would try is downloading Fetch 5.3 - which would be a free update if you have Fetch 5.0.5 already - and see if you can connect using it. We've made a variety of updates to the networking parts of Fetch so that it will work in more situations.

    If Fetch 5.3 cannot connect to the server either, if you send us a transcript we'll take a look and see if we have any further advice.

    To do this:

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * Go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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