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connection timed out (6 posts)

  • Started 5 years ago by whiskyshots
  • Latest reply 2 years ago from Scott McGuire
  • whiskyshots Member

    I was able to connect previously months ago.

    The little dog runs and runs and then I get a message that says the connection timed out and there might be a problem with my network or the server is not responding.

    I am able to connect to other sites.

    I double checked the user name and password.

    transcript:

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.5 (9A581) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-L48L-TYND T
    Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:28:36 PM)
    Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:30:11 PM)
    Update check skipped at 03/04/2009 09:30 PM (next check after 03/09/2009 03:38 PM)
    Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:31:50 PM)
    Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:57:46 PM)
    Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:59:15 PM)
    Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 10:00:59 PM)
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 10:04:05 PM)
    Connected to 216.92.39.106 port 21 (3/4/09 10:04:05 PM)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #1 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    MACB ENABLE
    502 Unimplemented command.
    PWD
    257 "/" is cwd.
    TYPE A
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,39,106,222,190)
    Making data connection to 216.92.39.106 port 57022
    LIST -al
    150 Data connection accepted from 24.3.60.67:63440; transfer starting.
    -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
    -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
    -rw-r--r-- 1 ftpuser ftpusers 17223880 Nov 13 2007 Fetch_5.3.dmg
    -rw-r--r-- 1 ftpuser ftpusers 3871569 Nov 13 2007 Fetch_5.3_Help.pdf
    drwxr-xr-x 3 ftpuser ftpusers 512 Dec 11 12:43 example
    drwx-wx-wx 2 ftpuser ftpusers 8192 Mar 4 16:28 incoming
    226 Listing completed.
    PWD
    257 "/" is cwd.
    QUIT
    221 Goodbye.
    Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 10:05:56 PM)

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    When a server that used to work fine suddenly no longer works, and you can connect successfully to other servers, this usually indicates a problem with the server you are trying to connect to.

    You should contact the folks who run the server and ask them to look into the problem.

    Please let us know if you have further questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Mac Member

    Hi, I have this exact same issue. I have contacted GoDaddy (who runs my hosting) and they say all the servers are up. I've even pinged the network through my network utilities, and it works fine. Any suggestions?

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Mac,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and see if we can figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • djziploc Member

    etch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 5/6/11 T
    Connecting to djziploc.com port 21 (Mac OS X firewall is allowing connections) (4/21/11 1:08 PM)
    Update check started at 4/21/11 1:09 PM
    An FTP connection to “djziploc.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
    Update check skipped at 4/21/11 1:10 PM (next check after 4/29/11 6:19 PM)
    Connecting to ftp.djziploc.com port 21 (Mac OS X firewall is allowing connections) (4/21/11 1:11 PM)
    An FTP connection to “ftp.djziploc.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

    Posted 2 years ago #

  • Scott McGuire Administrator

    Hi djziploc,

    The problem is there is no FTP server responding at those addresses. Fetch is calling, but nothing is answering.

    So either there is a problem with the server, or that is not the correct hostname to use to contact the server.

    In either case, you should contact the company or people who run the server and verify that you have the correct information, and if they say that you do, ask them to look at the server for problems.

    Please let us know if you have further questions after contacting them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 2 years ago #

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