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Connects, but shows 0 folders (3 posts)

  • Started 7 years ago by bdt
  • Latest reply 7 years ago from bdt
  • bdt Member

    I get a good connection -- the dog stops running. The message says connected, but there are 0 items listed.

    I tried toggling the passive mode several times, but it did not correct the problem.

    Posted 7 years ago #

  • Jim Matthews Administrator

    Could you try connecting again, and then click the Refresh button (or choose Refresh from the View menu)? If that does not fix the problem, please choose "Fetch Transcript" from the Window menu and post the contents of that window. I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 7 years ago #

  • bdt Member

    I contacted the tech team at our end and it turned out to be a server glitch on their end. They have corrected the problem.

    Thank you for your prompt reply.

    Posted 7 years ago #

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