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Consistent Problem in all Os X versions - VERY dissatisfied customer. (5 posts)

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  • Started 12 years ago by dbdb
  • Latest reply 12 years ago from Jim Matthews
  • dbdb Member

    Hi, I purchased Fetch to run in OsX and I am so dissatisfied and frustrated I am ready to start using something else and seek a refund.

    My problem is with uploading -- and I've experienced various errors, but here's the latest:
    going to a Windows NT server, the server is consistently resetting on me when I connect. This doesn't happen in Os 9 and doesn't happen in Fetch 3 versions (which I've tried recently to confirm). so I can only concludes it's 4.02 OsX problem.

    I also consistently have a problem with
    mutliple file uploads (40 or so files) that span different directories. Fetch will stop uploading and give me an error.

    From a developer point of view, ftp is so old and should be trivial at this point, and I am having to spend 30 minutes connecting and reconnecting.

    Using Fetch 4.02 and Os X 10.14 over a DSL connection (and have the same problem over cable connection).

    Posted 12 years ago #

  • dbdb Member

    I should also add that the two problems above seem related -- connecting to sites with large lists of files and directories seems to be problematic.

    Thanks in advance for your reply.

    Posted 12 years ago #

  • Jim Matthews Administrator

    My problem is with uploading -- and I've experienced various errors, but here's the latest:
    going to a Windows NT server, the server is consistently resetting on me when I connect.

    Could you post the contents of the Fetch Transcript window after you see this (it's listed in the Window menu). There might be a setting that would fix this.

    Similarly with the upload error problem, the transcript would be a good place to start.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • dbdb Member

    I'd be happy to, but can you give me an e-mail to which I can send? Not sure my client wants their website contents posted here. :)

    Thanks for the quick reply.

    Posted 12 years ago #

  • Jim Matthews Administrator

    You can send it to support@fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

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