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Correct password but not loggin in (2 posts)

  • Started 5 years ago by Amy
  • Latest reply 5 years ago from Jim Matthews
  • Amy Member

    Hi,

    I recently bought a new copy of fetch to put on another computer. When i try to log in on my other machine using the correct details (i know they are correct because i am still using details on an old computer) i get this error message:

    "An FTP connection to --- could not be opened because the server rejected the password"

    I followed the steps about making sure i have the correct firewall settings but an still not able to log in. Are there any other obvious things i could try?

    Thank you very much,

    Amy

    Posted 5 years ago #

  • Jim Matthews Administrator

    I would double-check that you are entering exactly the same Hostname, Username, and Password on both computers. If you are still getting the error, I would recommend choosing "Fetch Transcript" from the Window menu on each computer after trying to log in, and sending the entire contents of each window to bugs@fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

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