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Correct password but not loggin in (2 posts)

  • Started 6 years ago by Amy
  • Latest reply 6 years ago from Jim Matthews
  • Amy Member


    I recently bought a new copy of fetch to put on another computer. When i try to log in on my other machine using the correct details (i know they are correct because i am still using details on an old computer) i get this error message:

    "An FTP connection to --- could not be opened because the server rejected the password"

    I followed the steps about making sure i have the correct firewall settings but an still not able to log in. Are there any other obvious things i could try?

    Thank you very much,


    Posted 6 years ago #

  • Jim Matthews Administrator

    I would double-check that you are entering exactly the same Hostname, Username, and Password on both computers. If you are still getting the error, I would recommend choosing "Fetch Transcript" from the Window menu on each computer after trying to log in, and sending the entire contents of each window to


    Jim Matthews
    Fetch Softworks

    Posted 6 years ago #


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