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Corrupt Downloads (6 posts)

  • Started 6 years ago by triguy74
  • Latest reply 6 years ago from Scott McGuire
  • triguy74 Member

    all of a sudden, the audio files i download with Fetch are corrupt. they play, but have very loud white noise over the top of the audio. Also, artwork files download with weird coloring and distored images.

    This happens regardless of the location of my computer or connection. The only constant is my computer and Fetch. Tonight, I was able to access an FTP site through a browser and they downloaded just fine. But with Fetch, no good.

    Thanks in advance for the help...

    - Aaron

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Aaron,

    Is this a problem with files from just one server? Or is it a problem with files from several different servers?

    We'd like to see a transcript of one of the problem downloads in order to help diagnose the problem. Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Download one of the audio files that you are experiencing problems with.
    * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 09-11-2007).]

    Posted 6 years ago #

  • triguy74 Member

    thanks for the quick reply. it's happening with different FTP servers. but, as you asked, here is the info. i downloaded some artwork and it came through with funky colors and lines all over it. (i downloaded this same file via the web FTP and it looks just fine)

    Fetch 5.2.1 (5C263) Intel running on Mac OS X 10.4.9 (8R2218) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-M5EN-RDJ2 T
    Connecting to 68.166.197.84 port 21 (Mac OS X firewall is off) (9/11/07 5:14:19 PM)
    Connected to 68.166.197.84 port 21 (9/11/07 5:14:20 PM)
    220 Service ready for new user.
    USER ftpny
    331 User name okay, need password.
    PASS
    530 Not logged in.
    Connecting to 68.166.197.84 port 21 (Mac OS X firewall is off) (9/11/07 5:14:40 PM)
    Connected to 68.166.197.84 port 21 (9/11/07 5:14:40 PM)
    220 Service ready for new user.
    USER ftpny
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 UNIX Type: L8 Version: SnapOS.
    PWD
    257 "/" is your working directory.
    MACB ENABLE
    502 Command not implemented.
    PWD
    257 "/" is your working directory.
    TYPE A
    200 Command okay.
    PASV
    227 Entering Passive Mode (68,166,197,84,13,48).
    Making data connection to 68.166.197.84 port 3376
    LIST -al
    450 Requested file action not taken. Inexistent file or no access rights.
    PASV
    227 Entering Passive Mode (68,166,197,84,13,49).
    Making data connection to 68.166.197.84 port 3377
    LIST
    125 Data connection already open; transfer starting.
    drwxrwxrwx 1 3 2 1024 Jul 18 20:05 Backup
    drwxrwxrwx 1 3 2 1024 Sep 04 18:13 CustomerNY
    226 Closing data connection. Requested file action successful.
    CWD CustomerNY
    250 Requested file action okay, completed.
    PWD
    257 "/CustomerNY" is your working directory.
    PASV
    227 Entering Passive Mode (68,166,197,84,13,50).
    Making data connection to 68.166.197.84 port 3378
    LIST
    125 Data connection already open; transfer starting.
    d---rwxrwx 1 3 2 1024 Sep 04 18:13 .AppleFileInfo
    ----rwxrwx 1 3 2 512 Mar 19 16:03 Desktop DB
    ----rwxrwx 1 3 2 25600 Mar 19 16:03 Desktop DF
    ----rwx--- 1 12 2 12292 Sep 11 19:46 .DS_Store
    d---rwx--- 1 12 2 1024 Jul 18 20:05 .TemporaryItems
    ----rwx--- 1 12 2 0 May 25 13:45 ICON%_0D
    d---rwx--- 1 12 2 1024 Jul 19 20:58 for jade
    d---rwx--- 1 12 2 1024 Sep 05 16:31 for Chanel
    d---rwx--- 1 12 2 1024 Jul 18 19:01 Bradley Benson
    d---rwx--- 1 12 2 1024 Jul 31 22:35 for jacky
    d---rwxrwx 1 18 2 1024 Aug 28 17:08 Word to Your Mother
    d---rwx--- 1 12 2 1024 Jul 24 14:53 Planet Home Website
    d---rwx--- 1 12 2 1024 Aug 15 12:23 Planet Pets Website
    d---rwx--- 1 12 2 1024 Jul 25 20:12 for people
    d---rwx--- 1 12 2 1024 Aug 20 14:43 sesame street
    d---rwx--- 1 12 2 1024 Jul 31 22:35 For Nueva
    d---rwx--- 1 12 2 1024 Aug 14 19:58 for Emily
    d---rwx--- 1 12 2 1024 Aug 13 16:18 cuddlin cuties
    d---rwx--- 1 12 2 1024 Aug 15 12:23 for wayne
    ----rwxrwx 1 18 2 133224301 Aug 20 11:54 footstool pdq.sit
    d---rwx--- 1 12 2 1024 Sep 05 17:09 for ron
    226 Closing data connection. Requested file action successful.
    CWD for Chanel
    250 Requested file action okay, completed.
    PWD
    257 "/CustomerNY/for Chanel" is your working directory.
    PASV
    227 Entering Passive Mode (68,166,197,84,13,51).
    Making data connection to 68.166.197.84 port 3379
    LIST
    125 Data connection already open; transfer starting.
    ----rwx--- 1 12 2 105118568 Jul 18 21:04 essence 5 copy.ai
    d---rwxrwx 1 3 2 1024 Sep 05 16:31 .AppleFileInfo
    ----rwx--- 1 12 2 154663228 Jul 19 19:18 2 panel insert final.ai
    ----rwx--- 1 12 2 146925887 Jul 19 16:38 2 panel insert outlined.ai
    ----rwx--- 1 12 2 3120629 Jul 31 14:28 trinitee insert.pdf
    ----rwx--- 1 12 2 6148 Sep 05 16:32 .DS_Store
    ----rwx--- 1 12 2 62419368 Aug 01 20:26 BJ logos.tif
    ----rwx--- 1 12 2 2019967 Aug 01 20:20 BJ final logos.eps
    ----rwx--- 1 12 2 22367205 Aug 17 20:44 kk_final_81407_ef.ai
    ----rwx--- 1 12 2 80405776 Aug 14 19:32 kr_final_81407_ef.ai
    ----rwx--- 1 12 2 60550857 Aug 20 14:18 kr_finalspanish_81407_ef.ai
    ----rwx--- 1 12 2 91091683 Aug 29 19:12 bj_sticker_82907_ef.ai
    d---rwx--- 1 12 2 1024 Sep 10 16:24 covers
    226 Closing data connection. Requested file action successful.
    CWD covers
    250 Requested file action okay, completed.
    PWD
    257 "/CustomerNY/for Chanel/covers" is your working directory.
    PASV
    227 Entering Passive Mode (68,166,197,84,13,52).
    Making data connection to 68.166.197.84 port 3380
    LIST
    125 Data connection already open; transfer starting.
    ----rwx--- 1 12 2 6771580 Sep 10 16:10 kr cover.tif
    d---rwxrwx 1 3 2 1024 Sep 10 16:24 .AppleFileInfo
    ----rwx--- 1 12 2 6434804 Sep 10 16:05 krs_cover.tif
    ----rwx--- 1 12 2 8482044 Sep 05 13:30 kk cover.tif
    226 Closing data connection. Requested file action successful.
    SIZE krs_cover.tif
    213 6434804
    MDTM krs_cover.tif
    213 20070910200552
    PASV
    227 Entering Passive Mode (68,166,197,84,13,53).
    Making data connection to 68.166.197.84 port 3381
    RETR krs_cover.tif
    125 Data connection already open; transfer starting.
    Update check skipped at 09/11/2007 05:16 PM (next check after 09/14/2007 09:08 AM)
    226 Closing data connection. Requested file action successful.
    Transfer of krs_cover.tif (6,434,804 bytes, 93,258 bytes/sec, 1:09 elapsed) completed at 9/11/07 5:16:22 PM
    PWD
    257 "/CustomerNY/for Chanel/covers" is your working directory.
    PWD
    257 "/CustomerNY/for Chanel/covers" is your working directory.
    PWD
    257 "/CustomerNY/for Chanel/covers" is your working directory.
    PWD
    257 "/CustomerNY/for Chanel/covers" is your working directory.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Aaron,

    Thanks for posting the transcript.

    It looks like the problem is that your files are being downloaded in Text mode instead of Binary mode.

    Could you please check the following?

    * Go to the Fetch menu and choose Preferences.
    * Click the Download tab.
    * What is the setting of Default download mode? It should be set to Automatic. If it is instead set to Text, click the pop-up menu and change it to Automatic.
    * If you made a change, open a new connection to the server and try downloading again and see if that fixes the problem.

    If the Default download mode was already set to Automatic, let us know and we'll check some other things.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • triguy74 Member

    yeah, it was set to Text. seems to be working. thanks so much!

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi Aaron,

    You're welcome - glad to hear it's fixed.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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