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Decoding files automatically (4 posts)

  • Started 3 years ago by Marc
  • Latest reply 3 years ago from Scott McGuire
  • Marc Member

    Ruff Ruff!

    I tried searching for this here but didn't see anything related.

    We are experiencing a problem with files (for now mainly .zip files) expanding when downloaded from Fetch 5.3.1 to Mac OS 10.5.8 and 10.6.x. To make it simple, these are mainly with .zip files.
    When we drag the .zip from the fetch window to a folder on the desktop the file is then automatically expanded (we have Allow automatic decoding under the Download tab checked) and right before our eyes the file converts to a tmp file then right to a Folder. Weird thing is, the file that was originally zipped is an excel file. A .xlsx. Something is up with the decoding of the file from Fetch. If I disable automatic decoding and the right click on the file to open with expander, it decodes successfully.

    anyone see this or experience this?

    thanks a bunch!

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Mark,

    Here's what's going on... Fetch's automatic decoding will decode a file until it can no longer be decoded. So, if a file is encoded twice, Fetch will decode it twice.

    There is a problem with Fetch 5.3.1 that causes it to incorrectly decode .xlsx files to folders. .xlsx files are really zip files with a different extension; so what is happening is Fetch 5.3.1 is decoding the .zip file, sees the .xlsx file that results from that, and incorrectly decodes the file a second time to a folder.

    The problem of xlsx files being decoded is fixed in Fetch 5.5 or later.

    So there are three possible solutions to your problem:

    * Turn off automatic decoding altogether.

    * Turn off automatic decoding just for xlsx files. Then your zip file will be automatically decoded, but the resulting xlsx file will not. You can find steps on how to do that in the decoding files automatically help topic.

    * Upgrade to Fetch 5.6, and you won't have to make any changes to the Fetch preferences. This may be a $10 upgrade (per license) for you, but you would get other features such as automatic resuming of stalled or interrupted uploads and downloads, edit files with any application, and Quick Look support. Let me know if you'd like more information about what's new in Fetch 5.6 and how to purchase an upgrade.

    Please let me know if you have further questions or problems.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Marc Member

    Thanks Scott!
    Any other file extensions we need to worry about?
    It'll make a stronger case for us to upgrade.

    Thanks again!

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Mark,

    The problem affects Microsoft Office documents in the new Office XML Formats, so .docx (Microsoft Word) and .pptx (Power Point) as well. That, fortunately, is it.

    You can learn more about what's new and what's fixed in Fetch 5.6 by visiting:

    http://fetchsoftworks.com/fetch/update/info/fetch-5.6

    And you can purchase the upgrade here:

    http://fetchsoftworks.com/fetch/upgrade

    Please let us know if you have any further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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