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Different Extension? (4 posts)

  • Started 4 years ago by Artisticaz
  • Latest reply 4 years ago from Jim Matthews
  • Artisticaz Member

    I'm currently using Fetch 5.3.1 to upload files to my GoDaddy account.

    The files are .mov's but after Fetch uploads them, they show up as a "document"

    I've uploaded several .mov's before with no problem.

    Any ideas why this is happening?

    Thanks in advance.

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi,

    Are you seeing "document" displayed in the "Kind" column in Fetch, or somewhere else?

    Are you able to view the movies successfully?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Artisticaz Member

    Hey Jim,
    Thanks for replying. Yes in the "Kind" column is states Document. I went ahead and downloaded it to my desktop and it still said Document. On a whim I changed the extension to .mov and it worked fine. I think it may be something in my OS settings? I remember some pref like "show extension" or something like that. It's odd though that I uploaded 7 files at a time and 3 showed up as .mov's and the other 4 as documents.

    Posted 4 years ago #

  • Jim Matthews Administrator

    In general you want all of your movie files to have a .mov file name extension. That tells Fetch and the web server what sort of files they are.

    Fetch always shows file name extensions. If you want the Finder to do so, choose "Preferences..." from the Finder menu, click the Advanced icon, and check the "Show all file extensions" checkbox.

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

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