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don't have required permissions? (4 posts)

  • Started 3 years ago by justdoit23
  • Latest reply 2 years ago from Jim Matthews
  • justdoit23 Member

    My site was just fine and uploading well earlier today, but I made some pretty big changes and am trying to upload it again but it won't work. Here's the contents of my transcript window:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-PETM-AAT7 T
    Connecting to klmgservices.com port 21 (Mac OS X firewall is limiting connections to specific applications) (9/1/11 5:07 AM)
    Connected to 184.168.55.1 port 21 (9/1/11 5:07 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 14 of 500 allowed.
    220-Local time is now 04:07. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER klmg5246
    331 User klmg5246 OK. Password required
    PASS
    230-User klmg5246 has group access to: inetuser
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    CWD stats/
    250 OK. Current directory is /stats
    PWD
    257 "/stats" is your current location
    Retrieved 4 items from file list cache, stored 9/1/11 3:16 AM
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (184,168,55,1,198,14)
    Making data connection to 184.168.55.1 port 50702
    STOR about-us.html
    553-Can't open that file: Permission denied
    553 Rename/move failure: No such file or directory
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of about-us.html, will retry (attempt #1)
    PWD
    257 "/stats" is your current location
    PASV
    227 Entering Passive Mode (184,168,55,1,198,89)
    Making data connection to 184.168.55.1 port 50777
    STOR about-us.html
    553-Can't open that file: Permission denied
    553 Rename/move failure: No such file or directory
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of about-us.html, will retry (attempt #2)
    PWD
    257 "/stats" is your current location
    PASV
    227 Entering Passive Mode (184,168,55,1,197,74)
    Making data connection to 184.168.55.1 port 50506
    STOR about-us.html
    553-Can't open that file: Permission denied
    553 Rename/move failure: No such file or directory
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of about-us.html, will retry (attempt #3)
    PWD
    257 "/stats" is your current location
    PASV
    227 Entering Passive Mode (184,168,55,1,196,68)
    Making data connection to 184.168.55.1 port 50244
    STOR about-us.html
    553-Can't open that file: Permission denied
    553 Rename/move failure: No such file or directory
    ftp_store_setup: 2,-30008 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30008 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “about-us.html” because the server says you do not have the required permissions. (Contact the server administrator if you think you should have permission to take this action.
    Server responded: “Can't open that file: Permission denied
    Rename/move failure: No such file or directory”)
    ABOR
    500 ?

    HELP! ASAP!

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    The server is saying that you don't have permission to create a file named "about-us.html" in the "stats" folder on the server. Are you sure you want to be uploading into that folder? I would check with your web hosting provider to find out where you should be uploading.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Jessica Member

    You know. It seems like such an asininely small thing, but my lack of observational skills probably would've kept me from realizing that it had defaulted me into the stats folder for a decade.

    Thanks for simultaneously helping me, and making me feel like an idiot, Jim. :)

    Posted 2 years ago #

  • Jim Matthews Administrator

    No problem! It's very easy to make that sort of mistake.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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