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download stops for large files (8 posts)

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  • Started 10 years ago by immersion
  • Latest reply 10 years ago from JStrickland
  • immersion Member

    One of our clients has an ftp site. Very large files are placed there for download -- the current problem we're having is with a file that is 73MB.

    One of his clients is attempting to download file using Fetch and it keeps dying about half-way through download. I attempted to replicate on one of our Macs (using Fetch 3.0.3) and got the same result.

    I can download the file with no problems using an ftp client on my PC.

    Any suggestions? Thank you.

    Posted 10 years ago #

  • Jim Matthews Administrator

    I don't know of any reason why that would happen, unless the Mac was on a less-reliable network link.

    Have you tried the "Resume Download..." command in the Remote menu for restarting a failed download?

    Also, I'd try Fetch 4.0.3 (available from http://fetchsoftworks.com ).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • JStrickland Member

    I have been experiencing a similar problem and I am using Fetch 4.0.3. When trying to download files larger than about 2MB Fetch seems to be choking after about 150K has been downloaded. I don't think it is an unreliable network link because I can easily download the file using MacOS X's built in FTP capabilities. The problem only seems to be with downloading. Uploading works just fine no matter how big the file is.

    Posted 10 years ago #

  • immersion Member

    Actually, someone else in my office said he's read that it's an issue with the .TIFF format. This particular client is placing .TIFF files for download ... JStrickland, were your problems related to .TIFF files?

    Posted 10 years ago #

  • JStrickland Member

    My problems have been with PDF and ZIP files. When the transfer stopped I tried resume download. That resulted in the download resuming for another 144K before it once again stopped. I just downloaded Vicom FTP Client and tried the same downloads with it. These downloads completed without a hitch.

    [This message has been edited by JStrickland (edited 07-31-2003).]

    Posted 10 years ago #

  • Jim Matthews Administrator

    I haven't come across this problem myself, or even heard reports. Are either of you comfortable with compiling packet traces? I'd be curious to see what is going on on the network.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • immersion Member

    Jim, I would be happy to do it if you could tell me how. If you'd like to email me off-group, I can be reached at matt@immersionactive.com (remember, I'm using 3.0.3).

    Posted 10 years ago #

  • JStrickland Member

    Originally posted by JimMatthews:

    I haven't come across this problem myself, or even heard reports. Are either of you comfortable with compiling packet traces? I'd be curious to see what is going on on the network.

    Thanks,

    Jim Matthews
    Fetch Softworks

    I will be happy to if you tell me how.

    Posted 10 years ago #

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