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downloaded Fetch 5.7 but it doesn't open (63 posts)

  • Started 3 years ago by Ann
  • Latest reply 1 year ago from Jim Matthews
  • Ann Member

    Just downloaded Fetch 5.7 and when i open it it simply doesn't show dog running and closes down ... Tried everything.
    help. thanks ps is there a conflict with Lion?

    Edited 3 years ago #

  • Jim Matthews Administrator

    Hi,

    We've had a number of reports of crashes caused by the 3ivx video codec, which comes with Flip Video Cameras. To remove 3ivx you should:

    1) In the Finder, choose "Go to Folder..." from the Go menu
    2) Enter:

    /Library/QuickTime

    and press Go
    3) Drag the 3ivxVideoCodec file to the trash

    If that does not fix the problem, please let me know.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Katie Member

    Having the same problem. Downloaded but it won't open. I don't have that 3ivxVideoCodec file.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Katie,

    What version of Mac OS X are you running? Do you get a crash report or error message?

    Thanks,

    Jim Matthews
    Fetch Sofworks

    Posted 3 years ago #

  • Katie Member

    Mac OS X version 10.4.11

    When I try to open the application, the dog pops up in the dock and bounces twice and then disappears. I don't get an error messages or anything. It just doesn't open.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Katie,

    Sorry for the mysterious behavior, that's due to a bug that we are fixing. Fetch 5.7 requires Mac OS X 10.5 and an Intel Mac, so it won't run on 10.4.11. You should download Fetch 5.6 from http://fetchsoftworks.com/fetch/download/

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • eddie lindberg Member

    hello please i was purchase Fetch 5.7 but its not open such file

    how i can instal it ??

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Eddie,

    What version of Mac OS X are you running?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Annamarie Member

    The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.

    Tried to upgrade from 5.6 .. Got message as above. Not sure where/who these permissions are a problem. Will reboot machine to see if it goes aways.

    I like your captcha.. what is it?

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Annamarie,

    Try dragging Fetch 5.6 to the Trash before installing 5.7.

    Thanks,

    Jim Matthews
    Fetch Softworks

    p.s. We designed the captcha.

    Posted 2 years ago #

  • Annamarie Member

    Perfect. Works.

    Like the captcha.

    I'm in Dummerston, VT - not so far away from you!

    Posted 2 years ago #

  • Jim Matthews Administrator

    Glad that worked, and hello from across the river in New Hampshire!

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Lance Member

    Just tried to upgrade to 5.7 and it is just crashing - using OS X 10.7.2. Is this a LION Issue?

    Thanks -
    Lance

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Lance,

    There is a problem with the 3ivx software that comes with Flip video cameras that causes Fetch and other applications to crash on Lion. You can uninstall the 3ivx software, or contact us at http://fetchsoftworks.com/fetch/support and request an experimental copy of Fetch that works around this problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jay Member

    Just downloaded 5.7 and it doesn't run Feb 14 2012 6:50 MST

    I am running OSX 10.4.11... what's that you say I need 10.5??

    Well here is a copy paste from YOUR included documentation:
    (I added the copies of the version stuff for emphasis)

    Fetch is a Macintosh program for transferring files over networks, such as the Internet, using the File Transfer Protocol (FTP) or SSH File Transfer Protocol (SFTP).

    Fetch can be used to:

    Publish a website at a web hosting provider.
    Publish images for eBay auction listings.
    Transfer documents to a printing company or service bureau.
    Submit advertisements to newspapers and magazines.
    Move files between your Macintosh and Macintosh, UNIX, Windows, NetWare, or other sorts of computers, as well as specialized equipment including medical imaging machines, image editing systems, and photo processing equipment.

    Fetch 5.7 runs on Mac OS X 10.4 or later.
    Fetch 5.7 runs on Mac OS X 10.4 or later.
    Fetch 5.7 runs on Mac OS X 10.4 or later.
    Fetch 5.7 runs on Mac OS X 10.4 or later.
    Fetch 5.7 runs on Mac OS X 10.4 or later.

    Posted 2 years ago #

  • Jim Matthews Administrator

    I apologize -- when we updated the documentation for Fetch 5.7 we missed that statement in the Read Me. Fetch 5.7 requires an Intel Mac running 10.5 or later. For 10.4.11 we recommend Fetch 5.6, which you can download from http://fetchsoftworks.com/fetch/download . We will correct the Read Me in our next release.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jay Member

    Thanks Jim,

    I downloaded 5.6 and it worked flawlessly

    Cheers

    J

    Posted 2 years ago #

  • Gdc Member

    I just downloaded Fetch 5.7 but it will not run/open. I'm running OS X 10.6.8 and do not have the 3ivx file. I have tried running it by taking out other codec files, but that still does not work... When I run Fetch it opens up my ITunes...?? Please help

    Posted 2 years ago #

  • Jim Matthews Administrator

    Opens iTunes? That's very strange.

    I would recommend putting your copy of Fetch in the Trash, restarting, and downloading a fresh copy. Let me know if that doesn't work.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Gdc Member

    Mac defaults to opening the file with Itunes - what other application, if any, should it be opened with?

    Posted 2 years ago #

  • Jim Matthews Administrator

    Are you referring to the Fetch_5.7.dmg file?

    That's a disk image file, and the Finder should mount it as a disk (you don't need to open it in an application).

    Posted 2 years ago #

  • Gdc Member

    When I download Fetch, the following file appears: Fetch_5.7.dmg.crdownload
    When I try to open it, my mac tries to do so with Itunes... I have tried changing the default application to see if another would work, but none do. Ultimately, I figured it would not need an application but rather would just open, elas, that is not what happens...I downloaded three different times now...

    Posted 2 years ago #

  • Jim Matthews Administrator

    Apparently the download is not working. I would try restarting, or using a different web browser. You should end up with a file named Fetch_5.7.dmg.

    Posted 2 years ago #

  • Gdc Member

    I just got a Warning message telling me it does not recognize the disk image Fetch_5.7.dmg...? Could it be a Chrome issue? Is there a browser you would suggest? Thanks a million JIm!

    Posted 2 years ago #

  • Jim Matthews Administrator

    If Chrome isn't working I'd try Safari.

    Posted 2 years ago #

  • Robin Swanson Member

    I am having the same problem. I downloaded the 5.7.1 upgrade. When I try to run, the dog bounces a couple of times and then nothing happens. I am running Mac OS 10.7.3 on an Intel Mac Pro with 32GB of ram. I have searched for above mentioned file (3ivxVideoCodec) and it is not on my system. Any suggestions?

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Robin,

    I'd like to take a look at your Fetch.log file. To find it:

    1) Choose Go to Folder from the Go menu in the Finder
    2) Enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs

    and click the Go button

    You can send it to me at bugs@fetchsoftworks.com

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Robin Swanson Member

    By the way, I still had Fetch 5.6 in my trash, so I dragged it back into my Applications folder (overwriting 5.7). It works now, so this is obviously an upgrade bug. Let me know when it is safe to upgrade to 5.7.

    Edited 2 years ago #

  • Robin Swanson Member

    I tried to go to the folder ~Library/com.fetchsoftworks.Fetch/Logs; it said "The folder can't be found"

    Posted 2 years ago #

  • Jim Matthews Administrator

    That suggests that Fetch 5.7.1 is not getting very far in its startup process. Could you send your system.log file? To find it:

    1) Choose Go to Folder from the Go menu in the Finder
    2) Enter:

    /var/log

    and click the Go button

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #