Fetch Softworks

downloaded Fetch 5.7 but it doesn't open (63 posts)

• Started 12 years ago by Ann
• Latest reply 11 years ago from Jim Matthews

• Robin Swanson Member

  /private/var/log/system.log

  Posted 12 years ago #

• Robin Swanson Member

  Can you open it that way?

  Posted 12 years ago #

• Jim Matthews Administrator

  Yes, /var/log expands to /private/var/log. Could you email system.log to bugs@fetchsoftworks.com ?

  Posted 12 years ago #

• Robin Swanson Member

  O.K. I just sent it:)

  Posted 12 years ago #

• hari Member

  sir,
  does fetch runs on windows 7 or it is only for mac users.....i have download the software but it is in .dmg format and how can i insatall it???????

  Posted 11 years ago #

• Jim Matthews Administrator

  Fetch is only for Mac users.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Tracy_01 Member

  I'm running Mac OS X Version 10.5.8,

  I downloaded Fetch_5.7.1 and each time I try to open it, it says "The following disk images failed to mount" It also says that there's no mountable file systems. So I tried downloading Fetch_5.6 and I'm still getting the same message and I have no idea what to do.

  Any help would be greatly appreciated

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Tracy,

  I would first try restarting your Mac. Can you open the disk image then?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Tracy_01 Member

  I restarted my Mac twice and it's still showing the same message. Even downloaded Fetch_5.6.dmg just in case and it's the same message.

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Tracy,

  I'd recommend using the Disk Utility to verify the Fetch_5.6.dmg file. To do that:

  1) Choose "Utilities" from the Go menu in the Finder
  2) Open Disk Utility
  3) Choose "Verify..." from the Images menu, and choose Fetch_5.6.dmg

  What does Disk Utility say?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Tracy_01 Member

  "Disk Utility Progress" Unable to attach "Fetch_5.6.dmg". (no mountable file systems)

  Posted 11 years ago #

• Tracy_01 Member

  It also says that Image "Fetch_5.6.dmg" Verified
  CRC32 $0549F68A

  Posted 11 years ago #

• Jim Matthews Administrator

  If you select Fetch_5.6.dmg in the Finder, and choose Get Info from the File menu, what is the file size shown (in bytes)?

  Posted 11 years ago #

• Jim Matthews Administrator

  That's the correct CRC32 value, so your copy of the file has not been corrupted. The only explanation I can think of is that there is something wrong with your OS X installation that keeps it from mounting a valid disk image. I've seen that before, but it's always cleared up after a restart.

  My next recommendation would be to reinstall OS X, and system updates. Alternatively, if there's a convenient Apple Store you could take your Mac to the genius bar, and they should be able to help.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Tracy_01 Member

  The file size is 18,292,777 bytes.

  I just restarted my laptop.. and again it doesn't work. I may just take this to an Apple Store.

  Thank you so much for your help!! I really appreciate it

  Posted 11 years ago #

• mc Member

  I just downloaded the 5.7.3 update and it will not launch on my computer.

  I'm running 10.6.8 and do not have the codec file you indicated. I tried downloading 5.6 and it works fine, but the upgrade does not.

  Any suggestions? I've tried the things i've seen in the thread and they have not solved my issue.

  Thanks

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  What happens when you try to open Fetch 5.7.3? Do you get an error message?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• mc Member

  Nothing happens... it just doesn't open. I don't get any error message at all.

  I will launch from applications menu, it asks me if it's ok to launch a program downloaded from internet... then after that, nothing.

  Michelle

  Posted 11 years ago #

• Jim Matthews Administrator

  There might be error information in Fetch.log or system.log. To find Fetch.log:

  * In the Finder, choose "Go to Folder…" from the Go menu and enter:

  ~/Library/com.fetchsoftworks.Fetch/Logs

  and click Go

  To find system.log:

  * In the Finder, choose "Go to Folder…" from the Go menu and enter:

  /var/log

  and click Go

  If you could send those files to bugs@fetchsoftworks.com I'll see if I can figure out what is going wrong.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jo Member

  Hi there. I downloaded Fetch 5.7.3.dmg and wanted to try it out on my new OS 10.8.2. But was unable to mount it.

  Base on your last message, i did the following seach for the Fetch logs, it says "no such folder for ~/Library/com.fetchsoftworks.Fetch/Logs"

  I had separately send an email of the system.log files to bugs@fetchsoftworks.com.

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Jo,

  I would try restarting your Mac; does that help?

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jo Member

  hi jim

  not it doesn't work even after i do a restart.

  Posted 11 years ago #

• Jim Matthews Administrator

  I don't see the email with your system.log; could you resend it?

  Also, could you say what error message you get when you try to mount the Fetch_5.7.3.dmg disk image?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jo Member

  Hi Jim

  I resent it. I had attached the screen capture of the error message.

  Posted 11 years ago #

• Jim Matthews Administrator

  I still haven't received it, which is strange. Could you try management at fetchsoftworks dot com ?

  Posted 11 years ago #

• Jo Member

  hi there. i resent to the new email address.

  Posted 11 years ago #

• Jim Matthews Administrator

  I didn't get that one either. Very strange. Could you send a test message, without an attachment, to both addresses?

  Sorry for all this trouble.

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jo Member

  Hi Jim

  I dropped an email sometime back. Hope you got it this time.

  Posted 11 years ago #

• Jim Matthews Administrator

  I still haven't gotten anything. It's very strange.

  Could you try sending something to my last name at fetchsoftworks dot com?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Jo Member

  hi matthews

  i send out the mail a min ago. to matthews@f

  could you end up in your junk mail?

  Posted 11 years ago #