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downloaded Fetch 5.7 but it doesn't open (63 posts)

  • Started 3 years ago by Ann
  • Latest reply 1 year ago from Jim Matthews
  • Robin Swanson Member

    /private/var/log/system.log

    Posted 2 years ago #

  • Robin Swanson Member

    Can you open it that way?

    Posted 2 years ago #

  • Jim Matthews Administrator

    Yes, /var/log expands to /private/var/log. Could you email system.log to bugs@fetchsoftworks.com ?

    Posted 2 years ago #

  • Robin Swanson Member

    O.K. I just sent it:)

    Posted 2 years ago #

  • hari Member

    sir,
    does fetch runs on windows 7 or it is only for mac users.....i have download the software but it is in .dmg format and how can i insatall it???????

    Posted 2 years ago #

  • Jim Matthews Administrator

    Fetch is only for Mac users.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Tracy_01 Member

    I'm running Mac OS X Version 10.5.8,

    I downloaded Fetch_5.7.1 and each time I try to open it, it says "The following disk images failed to mount" It also says that there's no mountable file systems. So I tried downloading Fetch_5.6 and I'm still getting the same message and I have no idea what to do.

    Any help would be greatly appreciated

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Tracy,

    I would first try restarting your Mac. Can you open the disk image then?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Tracy_01 Member

    I restarted my Mac twice and it's still showing the same message. Even downloaded Fetch_5.6.dmg just in case and it's the same message.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Tracy,

    I'd recommend using the Disk Utility to verify the Fetch_5.6.dmg file. To do that:

    1) Choose "Utilities" from the Go menu in the Finder
    2) Open Disk Utility
    3) Choose "Verify..." from the Images menu, and choose Fetch_5.6.dmg

    What does Disk Utility say?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Tracy_01 Member

    "Disk Utility Progress" Unable to attach "Fetch_5.6.dmg". (no mountable file systems)

    Posted 2 years ago #

  • Tracy_01 Member

    It also says that Image "Fetch_5.6.dmg" Verified
    CRC32 $0549F68A

    Posted 2 years ago #

  • Jim Matthews Administrator

    If you select Fetch_5.6.dmg in the Finder, and choose Get Info from the File menu, what is the file size shown (in bytes)?

    Posted 2 years ago #

  • Jim Matthews Administrator

    That's the correct CRC32 value, so your copy of the file has not been corrupted. The only explanation I can think of is that there is something wrong with your OS X installation that keeps it from mounting a valid disk image. I've seen that before, but it's always cleared up after a restart.

    My next recommendation would be to reinstall OS X, and system updates. Alternatively, if there's a convenient Apple Store you could take your Mac to the genius bar, and they should be able to help.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Tracy_01 Member

    The file size is 18,292,777 bytes.

    I just restarted my laptop.. and again it doesn't work. I may just take this to an Apple Store.

    Thank you so much for your help!! I really appreciate it

    Posted 2 years ago #

  • mc Member

    I just downloaded the 5.7.3 update and it will not launch on my computer.

    I'm running 10.6.8 and do not have the codec file you indicated. I tried downloading 5.6 and it works fine, but the upgrade does not.

    Any suggestions? I've tried the things i've seen in the thread and they have not solved my issue.

    Thanks

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi,

    What happens when you try to open Fetch 5.7.3? Do you get an error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • mc Member

    Nothing happens... it just doesn't open. I don't get any error message at all.

    I will launch from applications menu, it asks me if it's ok to launch a program downloaded from internet... then after that, nothing.

    Michelle

    Posted 2 years ago #

  • Jim Matthews Administrator

    There might be error information in Fetch.log or system.log. To find Fetch.log:

    * In the Finder, choose "Go to Folder…" from the Go menu and enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs

    and click Go

    To find system.log:

    * In the Finder, choose "Go to Folder…" from the Go menu and enter:

    /var/log

    and click Go

    If you could send those files to bugs@fetchsoftworks.com I'll see if I can figure out what is going wrong.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jo Member

    Hi there. I downloaded Fetch 5.7.3.dmg and wanted to try it out on my new OS 10.8.2. But was unable to mount it.

    Base on your last message, i did the following seach for the Fetch logs, it says "no such folder for ~/Library/com.fetchsoftworks.Fetch/Logs"

    I had separately send an email of the system.log files to bugs@fetchsoftworks.com.

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Jo,

    I would try restarting your Mac; does that help?

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jo Member

    hi jim

    not it doesn't work even after i do a restart.

    Posted 2 years ago #

  • Jim Matthews Administrator

    I don't see the email with your system.log; could you resend it?

    Also, could you say what error message you get when you try to mount the Fetch_5.7.3.dmg disk image?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jo Member

    Hi Jim

    I resent it. I had attached the screen capture of the error message.

    Posted 2 years ago #

  • Jim Matthews Administrator

    I still haven't received it, which is strange. Could you try management at fetchsoftworks dot com ?

    Posted 2 years ago #

  • Jo Member

    hi there. i resent to the new email address.

    Posted 2 years ago #

  • Jim Matthews Administrator

    I didn't get that one either. Very strange. Could you send a test message, without an attachment, to both addresses?

    Sorry for all this trouble.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jo Member

    Hi Jim

    I dropped an email sometime back. Hope you got it this time.

    Posted 2 years ago #

  • Jim Matthews Administrator

    I still haven't gotten anything. It's very strange.

    Could you try sending something to my last name at fetchsoftworks dot com?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Jo Member

    hi matthews

    i send out the mail a min ago. to matthews@f

    could you end up in your junk mail?

    Posted 2 years ago #