Fetch Softworks

downloading files via aliases (7 posts)

• Started 22 years ago by mattpfeff
• Latest reply 22 years ago from Jim Matthews

• mattpfeff Member

  My hosting provider provides me with access to my site's raw log files via an aliased file on my server. In order to view it, I must download the aliased file by FTP.

  When I attempt to download the file alias, however, I am given the following message:

  Error: You do not have the authority to perform that action.

  I couldn't find any preference or other setting that allowed me to perform this action (download the file via the alias) -- what should I do?

  Posted 22 years ago #

• Jim Matthews Administrator

  Could you post the contents of the Fetch Transcript window after you see the error? Seeing that should clarify why you're getting the error. The Fetch Transcript window is listed in the Window menu.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 22 years ago #

• mattpfeff Member

  Fetch Transcript reads:

  CWD access-log
  550 access-log: Not a directory.
  ftp_cwd: -30008 (state == RGET_TRY_CWD)

  (I get the same result if I double-click on the alias or if I select it and click Get. In preferences, I have checked the option to Treat mystery items as files. (I've tried it both ways.))

  Any ideas?

  [This message has been edited by mattpfeff (edited 01-17-2002).]

  Posted 22 years ago #

• mattpfeff Member

  I just noticed that if I select the alias and select View Text File, I am able to view the contents of the file. So I have a workaround, which is good, but I'm still puzzled as to why I can't download the file, especially if I can view it without any problem....

  Posted 22 years ago #

• Jim Matthews Administrator

  It would help to see the complete transcript, after you tried to use the Get button.

  Jim Matthews
  Fetch Softworks

  Posted 22 years ago #

• mattpfeff Member

  That's actually it -- those three lines. Do you want the transcript from before the Get request?

  Here is one complete session, from opening the connection to the Get request (and nothing else):

  System Version = 0x1012
  Connecting to 66.113.210.81 port 21 (1/18/02 11:35:54 AM)
  220-
  220-Welcome to provenanceunknown.com!
  220-
  220 localhost FTP server (Version wu-2.6.1(1) Thu Nov 29 17:55:46 CST 2001) ready.
  ADAT
  530 Please login with USER and PASS.
  USER [ ]
  331 Password required for [ ].
  PASS
  230 User [ ] logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/home/provenanceunknown" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood.
  PWD
  257 "/home/provenanceunknown" is current directory.
  PWD
  257 "/home/provenanceunknown" is current directory.
  CWD access-log
  550 access-log: Not a directory.
  ftp_cwd: -30008 (state == RGET_TRY_CWD)

  Posted 22 years ago #

• Jim Matthews Administrator

  Thanks. I'll see if I can figure out a way around this. Fetch can't tell from the file list whether a link is to a file or a directory, so it tries to change directory as a test. Apparently it isn't expecting the response that this server gives, and gives up rather than proceeding to try downloading the file.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 22 years ago #