Fetch Softworks

Dropped connection (8 posts)

• Started 15 years ago by kkstudios
• Latest reply 15 years ago from Scott McGuire

• kkstudios Member

  I get this message when trying to connect to any server: "An FTP connection to . . . could not be opened because the FTP server dropped the connection. Try again, or contact the server admin. . .to verify the server is running."
  I'm on a mac book pro, running 10.5.6
  Contacted my client, they are getting uploads ownloads ok. Contacted my internet service provider, they said the problem is not them. Help. Tried to look at similar postings, but none of them directly relate.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to one of the problem servers.
  * After you get the error message, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• kkstudios Member

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.6 (9G55) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-MFF5-RR5T T
  Connecting to www.pandrgroup.com port 21 (Mac OS X firewall is allowing connections) (3/2/09 1:59:58 PM)
  Connected to 66.92.136.164 port 21 (3/2/09 1:59:58 PM)

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript.

  A couple more questions for you...

  Has Fetch been working for you successfully before on this Mac? I assume this is a new problem that just started recently?

  What happens if you try to connect to ftp.fetchsoftworks.com (leave the username and password blank)?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• kkstudios Member

  Yes. I have used Fetch on this mac. new issue as of today. Tried it on my desktop, same issue.

  Tried ftp.fetch. . .
  Ditto:
  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.6 (9G55) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-MFF5-RR5T T
  Connecting to www.pandrgroup.com port 21 (Mac OS X firewall is allowing connections) (3/2/09 1:59:58 PM)
  Connected to 66.92.136.164 port 21 (3/2/09 1:59:58 PM)
  Update check skipped at 03/02/2009 02:01 PM (next check after 03/08/2009 10:44 AM)
  Update check skipped at 03/02/2009 02:02 PM (next check after 03/11/2009 06:49 AM)
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (3/2/09 2:32:58 PM)
  Connected to 216.92.39.106 port 21 (3/2/09 2:32:58 PM)

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the additional information. Could you please try the following? While they are fairly basic troubleshooting steps, we find they do sometimes help problems like the one you are experiencing.

  * Shut down your Mac.
  * Unplug your router or wireless base station.
  * Unplug your cable/DSL modem.
  * Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
  * Then plug the router back in, and wait another minute for it.
  * Finally, start your Mac.
  * Try connecting to a server.

  Let us know if that helps or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• kkstudios Member

  THANK YOU. I just did the full shut down of everything and it worked. I just uploaded my files for a client. I had shut down my computer and actually restarted my network, but not at the same time. For whatever reason the simultaneous (sp?) restarts worked. how simple. appreciate all of your help.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome, I'm glad to hear you're back in business!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #