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Dropped connection (4 posts)

  • Started 1 year ago by Robyn Petrosino
  • Latest reply 1 year ago from Jim Matthews
  • Robyn Petrosino Member

    I am trying to connect to a site that I have not connected to before and I get the following message:

    "An FTP connection to "zydecoshoes.com" could not be opened because the FTP server dropped the connection. Try again, or contact the server administrator to verify that the server is running."

    I am able to connect to other sites so it does not appear to be my internet connection. The site is hosted through godaddy. Any advice would be greatly appreciated.

    Thank you,
    Robyn

    Posted 1 year ago #

  • Jim Matthews Administrator

    Could you choose "Fetch Transcript" from the Window menu and post the contents of that window after you see that error message? The transcript may have clues to the problem you're seeing.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Robyn Petrosino Member

    Fetch 5.7.2 (5H612) Intel (Web Store) running on Mac OS X 10.8.1 (12B19) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-9HQA-9L4V T
    Connecting to zydecoshoes.com port 21 (Mac OS X firewall is allowing connections) (9/6/12 4:45 PM)
    Connected to 208.109.181.209 port 21 (9/6/12 4:45 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 2 of 500 allowed.
    220-Local time is now 13:45. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER zydeco2004
    331 User zydeco2004 OK. Password required
    PASS
    An FTP connection to “zydecoshoes.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    It looks like the server is responding right up to the point where Fetch sends it your password, and then it drops the connection. I would contact GoDaddy and confirm or reset your password.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

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