Fetch Softworks

.DS_Store files (4 posts)

• Started 19 years ago by clindsey
• Latest reply 19 years ago from Jim Matthews

• clindsey Member

  Overview | Frequently Asked Questions | Message Board | Feedback

  Frequently Asked Questions

  Here are answers to some of the most frequently asked questions about Fetch. If there's a question that you think should be addressed here, please send it to faq@fetchsoftworks.com. Thank you!

  Using Fetch

  1. What do I enter in the Host, User ID and Password fields?
  2. How do I make Fetch start up with the information for my web site?
  3. How do I create, delete or change shortcuts?
  4. How do I upload more than one file at a time?
  5. How do I download documents and have the right icon show up?
  6. How do I get the password out of a shortcut?
  7. How do I connect to an FTP server on a non-standard port?
  8. How do I show the modification times for files?
  9. How do I configure Fetch to work with MS Proxy 2.0 on an NT 4 server?
  10. How do I use my Fetch 3.0.3 shortcuts in Fetch 4.0?
  11. How do I upload CGI scripts in ASCII format?
  12. How do I connect to my AOL web/FTP space?

  Fetch Features

  1. What are the new features in Fetch 4.0?
  2. Does Fetch support SFTP?
  3. Does Fetch support challenge-response password systems?
  4. Does Fetch support the Store Unique option, so you can put files in a write only (drop box) folder of AppleShare IP 6?
  5. Does Fetch support resuming uploads?

  Troubleshooting

  1. The Fetch dog runs and runs but the file list never appears.
  2. The Fetch dog runs and runs but never connects.
  3. The progress bar fills the entire circle, but the transfer never finishes.
  4. Since I installed Norton Personal Firewall 2.0 on Mac OS X some of the files I upload are empty on the server.
  5. I uploaded an updated web page but my browser still shows the old one.
  6. When I launch Fetch I get an error about <fatcarbon1.5>.
  7. When I try to delete a folder I get an error saying that it is not empty. But when I go into the folder it appears to be empty.

  Error Messages

  1. The server says "Incorrect Password" but I know the password is correct.
  2. What is error -3212?
  3. What is error -3221?
  4. The server says "Invalid PORT Command."
  5. The server says "Can't build data connection. Connection refused."

  Licensing

  1. Why isn't Fetch free any more?
  2. Is Fetch 4.0 free for educational or charitable use?
  3. What qualifies as educational or charitable use?
  4. May I distribute Fetch with my book, magazine, shareware collection, or commercial software product?
  5. Are multi-user and Internet Service Provider licenses available?
  6. Why does Fetch say that my serial number is not valid when I copied it from the receipt?
  7. I purchased Fetch but lost my serial number; how can I get it?

  Techical Details

  1. What are the ADAT and MACB commands I see in the Fetch Transcript window?

  Other

  1. What is the relationship between Fetch Softworks and Dartmouth College?
  2. What kind of dog is the Fetch mascot?
  3. Who drew the Fetch mascot?
  4. What does Regis Philbin have to do with Fetch?

  Answers

  Using Fetch

  1. What do I enter in the Host, User ID and Password fields?

  You want to enter the host name (something like "home.acme.com" or "ftp.webhost.net"), user id (something like "smith97" or "billsbakery") and password of the server account you want to transfer files with. If this is an account you've purchased from a web service provider, that provider should be able to tell you what to enter. See the Links page for information on connecting to some of the most popular service providers.

  2. How do I make Fetch start up with the information for my web site?

  When Fetch puts up the New Connection window the Host, User ID, and Password fields are filled in with information from the default shortcut specified in Preferences. So to have it filled in with the information for your web account, you need to create a shortcut and make it the default. You can do this in one step by choosing "Create New Default Shortcut" from the Shortcuts pop-up menu in the New Connection window.

  3. How do I create, delete or change shortcuts?

  Choose "Fetch Shortcuts" from the Windows menu to reveal the current shortcuts. You can create new shortcuts by choosing "New Shortcut..." from the Customize menu; delete shortcuts by choosing "Remove Shortcut" (or by dragging the shortcut to the Finder Trash icon); and edit existing shortcuts by selecting them and choosing "Edit Shortcut..." (or by option-double-clicking).

  4. How do I upload more than one file at a time?

  There are a few different ways to upload multiple files (and/or entire folders) with one command: 1) Choose "Put Folders and Files..." from the Remote menu; 2) Option-click the "Put..." button; 3) Drag the file and/or folder icons from the Finder to the Fetch transfer window. If you wish to only upload new or changed files, you may want to use the "Mirror Folder..." command in the Remote menu.

  5. How do I download documents and have the right icon show up?

  For documents that aren't encoded in a special format (such as MacBinary) Fetch gets the file type and creator -- which in turn determine the file's icon -- by looking up the suffix at the end of the file name in a table. This table is called the Suffix Mapping table, and can be viewed or modified by choosing "Suffix Mapping..." from the Customize menu. So the first step is to find out what suffix your documents have, or should have; for example ".psd" for Photoshop files. Then make sure that there is a Suffix Mapping entry that maps ".psd" to the file type and creator of Photoshop files. The easiest way to specify the type and creator is to use the "Choose Example..." button to pick out a file with the icon you want. You should also choose "Binary" as the transfer mode for this sort of file, unless it is a text file.

  6. How do I get the password out of a shortcut?

  In order to provide a small shred of security for passwords stored in shortcuts, Fetch does not provide a way to reveal them directly. We recommend that you use the Keychain in Mac OS 9 and X instead of saving passwords with your shortcuts. That way your passwords will be protected by a strong encryption algorithm, and you will be able to look at saved passwords (assuming you haven't forgotten your keychain passphrase). One way that you can look at shortcut passwords is to choose the shortcut from the pop-up menu in the New Connection dialog, click the Add to Keychain box, and connect. Then use the Keychain Access application to view the password you just saved.

  7. How do I connect to an FTP server on a non-standard port?

  Click the disclosure triangle in the "New Connection" window to reveal a field for entering a non-standard port.

  8. How can I see the modification times for files?

  On Mac OS 8.5 and newer you can resize the columns in the file list by clicking between the titles of two columns. If you make the date column wide enough to show modification times, they will appear. On earlier systems you can use the Get Info... command in the Remote menu to see the modification time of one file.

  9. How do I configure Fetch to work with MS Proxy 2.0 on an NT 4 server?

  First, to fix a bug in MS Proxy you need to install NT 4 Service Pack 5 and Proxy Server 2 Service Pack 1. See this article for more information. Note: The tcp.sys file in NT 4 Service Pack 6 has problems with Mac clients (see this article).

  Second, you should configure the Firewall section of Fetch Preferences as follows:

  10. How do I use my Fetch 3.0.3 shortcuts in Fetch 4.0?
  Fetch 3.0.3 and Fetch 4.0 both store your shortcuts in a file named "Fetch Shortcuts" in the Preferences folder in your System Folder (or, on Mac OS X, in the Preferences folder in the Library folder in your home directory). So Fetch 3.0.3 and Fetch 4.0 will automatically share shortcuts.

  If you are using a new system disk, or upgrading to Mac OS X, you can copy the Fetch Shortcuts file from the old disk to the right place on your new system disk. Or double-click it to have Fetch open it, select all the shortcuts, and drag them to the new Fetch Shortcuts window.

  11. How do I upload CGI scripts in ASCII format?

  Fetch refers to ASCII format as Text format. To upload files in Text format choose "Text" from the Format pop-up menu in the transfer window and then press the Put Files... button.

  12. How do I connect to my AOL web/FTP space?

  VIA DIALUP: If you are an AOL subscriber you will be able to use Fetch to connect to your AOL web space by logging into AOL via dialup with your AOL software and then entering the following in the Fetch New Connection window:

  Host: members.aol.com
  User ID: ftp
  Password: your-AOL-screename@aol.com
  (replacing "your-AOL-screenname" with your screen name).

  VIA BYOA (Bring Your Own Access, i.e. you are connecting to AOL over an existing Internet connection, such as a DSL or cable modem link): The OS X AOL software will not allow you to directly access your AOL web/FTP space via Fetch when you use AOL's "bring your own access" service. However there is a workaround: Log onto AOL in BYOA mode using the Classic (Mac OS 9) version of the AOL software (AOL version 5.0). To download AOL 5.0 for Mac click here. Once you are signed on to AOL version 5.0 Fetch will be able to access your web/FTP space when you enter the information above in the Fetch New Connection window.

  Important note: You must be logged on to AOL with your screen name in order for Fetch to access your AOL web/FTP space, whether via dialup or BYOA. If you are one of those AOL users whose billing plan is “light usage,” where charges are incurred for every minute signed on, you can avoid those charges by entering a “free” area via keywords such as “billing”. Fetch will work normally while you are in a free AOL area.

  Back to Top

  Features

  1. What are the new features in Fetch 4.0?

  The new features include:

  * Full compatibility with every Mac OS from 7.0 to OS X.
  * Mirror command to synchronize local and remote folders, allowing one-click website updating.
  * Drag-and-drop transfers from server to server.
  * Create and edit remote text and image files with BBEdit and Graphic Converter.
  * Support for KClient (Kerberos 4) and GSS (including Kerberos 5) security.
  * Support for 11 different kinds of proxy servers.
  * View Media File command to preview images, sounds, movies.
  * Contextual menus -- Control-click to see a list of relevant commands.
  * Resume downloads even after Fetch quits or your machine crashes.
  * Move files and folders by dragging the icons around.
  * Get Info command to total the size of folders.
  * Support for transfering files larger than 2GB.

  2. Does Fetch support SFTP?

  Fetch 4.0 does not support the sftp protocol that is part of the SSH2 product. Support for SSH security is planned for the next major release of Fetch.

  3. Does Fetch support challenge-response password systems?

  Yes. If your server issues a challenge that you must use to calculate the password enter "***CHALLENGE***" in the password field. Fetch will prompt you with the server's challenge at the appropriate time.

  4. Does Fetch support the Store Unique option, so you can put files in a write only (drop box) folder of AppleShare IP 6?

  Yes. Check the "In case of name conflict, pick another name" checkbox in the Put File dialog to have Fetch use Store Unique.

  5. Does Fetch support resuming uploads?

  No, Fetch only supports resuming downloads.

  Back to Top

  Troubleshooting

  1. The Fetch dog runs and runs but the file list never appears.

  A bug in Fetch 4.0 and 4.0.1 keeps it from retrieving file lists on Mac OS X unless it is using passive mode transfers. The solution is to upgrade to Fetch 4.0.3. If that does not solve the problem, the next thing to try is toggling the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Fetch Preferences. Another thing to try is to turn off "Use passive mode transfers (PASV)" in Fetch and turn off the OS X firewall in the Sharing panel of System Preferences.

  2. The Fetch dog runs and runs but never connects.

  Usually this means that the server you are trying to connect to is not currently operating. Another possibility is that there is a firewall or network outage somewhere between your computer and the server. If the problem persists, confirm that you are connecting to the right host name, and check with your network administrator about firewalls. A "ping" or "traceroute" program can be used to check the network path between your computer and the server.

  3. The progress bar fills the entire circle, but the transfer never finishes.

  One possibility is that the server is running Windows NT 4 Service Pack 6; there is a known problem with the tcpip.sys file of that release and Mac clients (for more information see this article). If that is the case, one workaround is to replace the tcpip.sys file on the server with the one from Service Pack 5.

  If that is not the problem our recommendations are to: 1) Try checking the "Use passive mode transfers (PASV)" box in the Firewall section of Preferences; 2) Try a different FTP client (such as Interarchy, NetFinder or Vicom FTP Client) to check whether the problem is specific to Fetch or more general; 3) Make sure your modem firmware or network card drivers are up to date; 4) Contact the server administrator or network administrator, and see if they can reproduce the problem under similar conditions.

  4. Since I installed Norton Personal Firewall 2.0 on Mac OS X some of the files I upload are empty on the server.

  Some users have reported problems uploading files after installing Norton Personal Firewall or Norton Internet Security on Mac OS X: the files were created on the server, but were empty. Symantec discusses the problem here. Users in this situation are advised to upgrade to version 3.0 of Norton Personal Firewall or Norton Internet Security, or to remove the "NortonPrivacyControl" folder from the StartupItems folder of the Library folder in their home directory. If that does not solve the problem, try unchecking the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Fetch Preferences. If that also does not help please contact support@fetchsoftworks.com.

  5. I uploaded an updated web page but my browser still shows the old one.

  One possibility is that the web browser is showing you a cached copy of the page instead of the one that is currently on the server. To tell the browser to get a fresh copy press the Reload (or Refresh) button with the Option key pressed. If that does not resolve the problem it could be that you uploaded the new page to a different directory or even different server from the one holding the old file, and need to re-upload the file to the correct location.

  6. When I launch Fetch I get an error about <fatcarbon1.5>.

  The most likely explanation is that you have an old version of MIT's Kerberos Extras for OS X. You can download the lastest version here.

  7. When I try to delete a folder I get an error saying that it is not empty. But when I go into the folder it appears to be empty.

  Some servers do not tell Fetch about hidden files unless a special non-standard command is used. To work around this problem choose "Send LIST -al to UNIX Servers" from the Obscure Options pop-up menu in the Misc section of Preferences.

  even turning this setting on does not work to delete directories that contain the .DS_Store file. I cannot see this file unless I connect to the FTP via terminal. Any ideas?

  thanks, Chad

  Posted 19 years ago #

• Jim Matthews Administrator

  Could you post the contents of the Fetch Transcript window after you try to delete a folder with a .DS_Store file?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• clindsey Member

  Hi Jim,
  Here they are...

  thanks, Chad

  Fetch 4.0.3 System 0x1037 Serial xxxxxx
  Connecting to xxxxx port 21 (1/6/05 11:03:24 AM)
  220 mt Microsoft FTP Service (Version 5.0).
  USER xxxxx
  331 Password required for xxxxx.
  PASS
  230 User xxxxx logged in.
  SYST
  215 Windows_NT version 5.0
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  SITE DIRSTYLE
  200 MSDOS-like directory output is on
  SITE DIRSTYLE
  200 MSDOS-like directory output is off
  PWD
  257 "/" is current directory.
  CWD Quenet - Lexington
  250 CWD command successful.
  PWD
  257 "/Quenet - Lexington" is current directory.
  CWD Received
  250 CWD command successful.
  PWD
  257 "/Quenet - Lexington/Received" is current directory.
  CWD IT copied
  250 CWD command successful.
  PWD
  257 "/Quenet - Lexington/Received/IT copied" is current directory.
  CWD IT copied old issues
  250 CWD command successful.
  PWD
  257 "/Quenet - Lexington/Received/IT copied/IT copied old issues" is current directory.
  CWD IT51_Form 1
  250 CWD command successful.
  PWD
  257 "/Quenet - Lexington/Received/IT copied/IT copied old issues/IT51_Form 1" is current directory.
  PASV
  227 Entering Passive Mode (xxxxx).
  LIST
  125 Data connection already open; Transfer starting.
  226 Transfer complete.
  CWD /Quenet - Lexington/Received/IT copied/IT copied old issues
  250 CWD command successful.
  RMD IT51_Form 1
  550 IT51_Form 1: The directory is not empty.
  ftp_delete or ftp_rmdir: -30006 (state == RDEL_DELETING)
  PWD
  257 "/Quenet - Lexington/Received/IT copied/IT copied old issues" is current directory.
  PASV
  227 Entering Passive Mode (65,167,125,5,10,156).
  LIST
  125 Data connection already open; Transfer starting.
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT #502 Form 1
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT #502 Form 2
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT #502 Form 3
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT #502 Form 4
  drwxrwxrwx 1 owner group 0 Dec 6 2004 IT Issue 450 FORM 1
  drwxrwxrwx 1 owner group 0 Dec 17 2004 IT Issue 450 FORM 1again
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT Issue 450 FORM 2
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT Issue 450 FORM 2.rev2
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT Issue 450 FORM 3
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT Issue 450 FORM 4
  drwxrwxrwx 1 owner group 0 Dec 27 2004 IT51_Form 1
  226 Transfer complete.

  Posted 19 years ago #

• Jim Matthews Administrator

  Unfortunately in Fetch 4.0.3 the "Send LIST -al to UNIX servers" work-around only works with (logically enough) UNIX servers, and your server is running Windows. We'll fix that in the next version of Fetch; in the meantime you'll have to delete the files blind (choose Delete Directory or File... from the Remote menu when nothing is selected, and type the name of the hidden file).

  It's crazy that the Windows server authors were trying so hard to be compatible with UNIX servers that they copied a bug (not showing dot files in the file list unless the client uses the non-standard LIST -al command).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #