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Error -25307 (12 posts)

  • Started 4 years ago by Roscomouse
  • Latest reply 4 years ago from Scott McGuire
  • Roscomouse Member

    I have about a dozen shortcuts. They have been working fine for many months and even years. Suddenly, 2 of those shortcuts have lost their passwords. When I re-enter the password in the shortcut I receive a -25307 error code. What do I have to do to enter and retain the password in the shortcut? The password works fine when I make a standard connection, but not when I try to use the shortcut.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    This error indicates a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

    Please do the following to check for and repair problems with the keychain:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try Fetch again.

    Let us know if you're still having problems after doing this.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Roscomouse Member

    I followed your instructions with no luck. Everything behaves exactly as it did before: I cannot add the password to the keychain via Fetch.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    Okay, we have another set of steps for you to try.

    I recommend that you read them over first, and open up the Keychain Access application and make sure they make sense to you, before attempting them - let us know if you have any questions.

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the File menu, and choose New Keychain.
    * Name the new keychain "temporary" and click the Create button.
    * Enter a new password for this keychain. I recommend making it the same as your Mac's login and administrator password (that is, the password you are often asked to enter when installing new software).
    * In the upper left of the Keychain Access window, you should see a list of keychains. You should see items named "login" and "temporary" in the list.
    * Click once on "temporary" in the keychain list to select it.
    * Go to the File menu, and choose "Make Keychain 'temporary' Default".
    * Next click once on "login" in the list of keychains to select it.
    * Go to the File menu, and choose "Make Keychain 'login' Default".
    * The "login" item in the keychains list should turn bold (you may need to click somewhere else to deselect it in order to see this).
    * Quit Keychain Access.
    * Restart your Macintosh.

    Now open Fetch and try to save a new password, and see if it works.

    Let us know how it goes.

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Roscomouse Member

    I lose you at choose "Make Keychain 'temporary' Default" because this item is grayed out and therefore inaccessible.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    What happens if you select the keychain named "login", and then go to the File menu? Can you choose "Make Keychain 'login' Default"?

    If so, choose that, quit Keychain Access, restart your Mac, and try Fetch again.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Roscomouse Member

    Just before breaking for dinner, I realized that the reason why it was grayed out was because 10.5.6 automatically made "temporary" the default. I then created a new shortcut with Fetch (in the temporary keychain) and it worked. Then I quit Fetch and restarted with the regular login, launched Fetch and used the shortcut. My Mac Pro asked me if it was okay to let Fetch use my temporary keychain; I agreed, and the connection was promptly established. Where I go from here is unclear. I'll move the temporary keychain item into the regular default login keychain and let you know what happens.

    Posted 4 years ago #

  • Roscomouse Member

    I moved the temporary keychain item to the default login, deleted the temporary keychain and all is now working well. Problem solved, apparently. I just hope it sticks. Meanwhile, thank you very much Scott McGuire. You got me home. -Rosco

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Rosco,

    You're welcome! Glad to hear it's all sorted out.

    Please let us know if you have further questions.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Costa Member

    Hi, I recently clicked on the "Add To Keychain" while in Fetch and I wished I hadn't. Now, everytime I open up my Fetch and go through my shortcuts, I don't see my passwords anywhere nor do they appear anywhere.

    The reason I did this originally was cause a client of mine wanted me to find out what his password was so, I clicked on this, then went to "Keychain Access" hoping to be able to read the encrypted password there ( which i wasn't able to )but to no avail.

    And that's where everything screwed up...now i have to call all my clients to embarrasingly, ask them for their passwords again.

    Anyway around this? Anyway of getting the passwords to show up ( even if encrypted ) when i open up Fetch through my shortcuts, just as it once was?

    Please help me....

    Costa

    Posted 4 years ago #

  • Roscomouse Member

    What happens when you open Keychain Access? When I open it, it provides a categorical list of passwords by Appleshare, application and internet. I select the appropriate list, then double-click on a record which opens a window which has a checkbox for "Show Password". Another window opens and asks me for my password (same as my login). I type my Keychain password and the window promptly displays the password for the selected record in visible alphanumeric form. Does this not work for you?

    Btw, Since I have a lot of records in my keychain, the process of finding a particular record can be tedious, so I eventually created a "secure note" for all my passwords and logins in alphabetical order. As long as I remember to enter new entries, I have instant easy secure access to everything.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    We have been in touch with Costa via email regarding his problem; his keychain may need repairs.

    But in general, Roscomouse's suggestion is correct - you should be able to view your passwords in Keychain Access using the steps he wrote.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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