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error (6 posts)

  • Started 8 years ago by dmonaco
  • Latest reply 8 years ago from Scott McGuire
  • dmonaco Member

    whenever I try to log into my ftp site I get an error saying the host name only supports letters a-z, digits 0-9 and something else. My host name is legit and used to work, but now I am receiving this error. Maybe there is a setting I need to change. Any feedback would be appreciated.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Could you please tell us your hostname - that is, exactly what you're typing into the hostname field?

    Did you recently upgrade to a new version of Fetch, or did it just stop working?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • dmonaco Member

    Scott
    It just stopped working, so I thought I would download the new version, which i did and it gave the same error message.
    my hostname is ftp://socaltrucks.zftp.com

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Are you typing the "ftp://" part into the hostname field?

    If so, try entering just socaltrucks.zftp.com- don't include the "ftp://" part - and let us know if that fixes the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • dmonaco Member

    scott
    that worked. thank you very much.
    dan

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Dan,

    Great, thanks for the followup.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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