Fetch Softworks

error 403 again?? (5 posts)

• Started 15 years ago by annie
• Latest reply 15 years ago from Scott McGuire

• annie Member

  I keep getting the error 403 saying permission is forbidden. I'm sure that it is a simple thing I'm doing wrong, but this keeps happening. Currently I am trying to load a .swf slideshow folder which contains all of the contents for the slideshow to run. Everything has loaded, but can seem to get it to go to the page.

  Posted 15 years ago #

• annie Member

  okay, I guess this has nothing to do with the server. I found out that Fetch has renamed most of the files in my folder to random names with no extension. They are corrupt files. I'm not sure why it wouldn't read the files that I have tried to load, they are simple like index.html, and logo.jpg.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Please try the following, I think it will fix your problem:

  When you use the Put command, change the setting of the "If a file already exists:" menu to "Replace existing file". Do not use "Pick a different name".

  When this menu is set to "Pick a different name", Fetch asks the server to give your files a unique name to make sure they do not replace an existing files. Unfortunately, some servers respond to this request by renaming all files with gibberish names.

  My guess is you uploaded your website files with this setting, resulting in the random names with no extensions. You should delete those files from the server, and upload again using the "Replace existing file" option.

  Please let us know if this doesn't fix the problem.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• annie Member

  Scott,

  That sounds like it will work and I will test it out. I did finally get it to work by just drag and dropping the main folder into the fetch panel instead of using the "put" command. In the future I will turn off the "pick a different name" . As always thanks for your quick replies!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome. Yes, using drag and drop works around the problem, because drag and drop uploads are always done as if you had chosen the "Replace existing file" option.

  There's no disadvantage to using drag and drop (the Put dialog offers some additional options, but most people don't need to use them), so next time you can use either the Put dialog (with the Replace existing file option) or drag and drop, whichever you prefer.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #