Your best friend for file transfer.

Fetch application logoFetch

error accessing file (3 posts)

  • Started 7 years ago by telepath
  • Latest reply 7 years ago from Scott McGuire
  • telepath Member

    hello, I've just paid for and downloaded Fetch 5.0 for my macbook, version 10.4.9. When trying to update my website (FTP server) I continue to get the response ' error accessing a file or folder...check that the file is correct.'

    I used to update my website via Fetch for OS9 using the same files.

    I am stumped.

    Posted 7 years ago #

  • telepath Member

    I also, changed myself to the administrator (as per suggestion on a similar posting) on my server, and here is the fetch transcript:
    Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.9 (8P2137) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-QAXF-ZL22 T
    Connecting to telepathicmusic.net port 21 (Mac OS X firewall is off) (4/20/07 11:52:12 AM)
    Connected to 208.64.137.122 port 21 (4/20/07 11:52:12 AM)
    220 ProFTPD 1.2.10 Server (4Admin(tm) FTP Server) [208.64.137.122]
    USER telepath
    331 Password required for telepath.
    PASS
    230 User telepath logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    Retrieved 6 items from file list cache, stored 04/20/2007 11:04 AM
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (208,64,137,122,195,131).
    Making data connection to 208.64.137.122 port 50051
    STOR tour.html
    550 tour.html: Permission denied
    ftp_store_setup: 2,-30004 (state == RPUT_SETTING_UP)
    ABOR
    226 Abort successful
    PWD
    257 "/" is current directory.
    Update check skipped at 04/20/2007 11:53 AM (next check after 04/24/2007 10:07 PM)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    QUIT
    221 Goodbye.

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Thank you for buying Fetch 5! We're sorry you're having problems.

    From the transcript, I see you're trying to put files in the root ("/") folder on the server. On many servers, users do not have permissions to put files in the root folder; webpage files should be put in a specially named folder, for example, one named "public_html", "htdocs", or "www" — the exact name of the folder will depend on your server. Usually you do not need to create this folder, it will already exist.

    If you see such a folder in the list of files and folders on the server, try opening it and then putting your webpage files there. If you are unsure which folder you should put your webpages files in, you should contact your hosting provider or server maintainer and ask which folder the files should go in.

    Let us know if this helps or not.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.