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Error message (3 posts)

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  • Started 10 years ago by Petalpiepuddinpop
  • Latest reply 10 years ago from Petalpiepuddinpop
  • Petalpiepuddinpop Member

    I keep getting an error message I can not download to an ftp site I get this message:

    Server response: Could not open data connection to port 56790. Operation timed out.

    Any suggestions what I do to get rid of this message? so that I can get some work done?

    Posted 10 years ago #

  • Jim Matthews Administrator

    The first thing I'd try is changing the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Preferences; i.e. check it if it's unchecked, uncheck it if it's checked.

    If that doesn't help could you post the contents of the Fetch Transcript window after you get the error message? The information there is usually helpful for trouble-shooting.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Petalpiepuddinpop Member

    Originally posted by JimMatthews:

    The first thing I'd try is changing the setting of the "Use passive mode transfers (PASV)" checkbox in the Firewall section of Preferences; i.e. check it if it's unchecked, uncheck it if it's checked.

    If that doesn't help could you post the contents of the Fetch Transcript window after you get the error message? The information there is usually helpful for trouble-shooting.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Thank you very much for your help it worked!

    Posted 10 years ago #

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