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Error messages (8 posts)

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  • Started 12 years ago by Nancy Marx
  • Latest reply 12 years ago from Jim Matthews
  • Nancy Marx Member

    I am using Fetch 4.0.2, and am getting error messages each time I go to retrieve files from an FTP site ("Error: The server does not believe you have permission to take that action"). It does not prevent me from accessing the files, however.

    But here's my real problem. I just tried to upload files to the same FTP site, and got another message ("Server Response: Permission denied"), and this time I am prevented from doing so. How can I get around this? Is this a bug in the software, or maybe just the copy I have is corrupted?

    Thanks so much for your help!

    Nancy Marx
    nancy@designmarx.com

    Posted 12 years ago #

  • Jim Matthews Administrator

    Those messages are coming from the server, so apparently the server does not think you have permission to upload files. Could you post the contents of the Fetch Transcript window after you get the error message? Choose Fetch Transcript from the Window menu to see the transcript.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • Carl Bennett Member

    I am having the same problem, using Fetch 4.0.2 under OS 10.1.5. After troubleshooting the server with our IP company, we determined that other FTP clients work, Fetch doesn't. I am behind a network firewall and have passive transfers enabled. From the same computer, I was able to successfully send a file to the site using UNIX commandline.

    Posted 12 years ago #

  • Carl Bennett Member

    Error message:
    "Server response: <file name>: Permission denied on server. (Filename (accept))"

    Posted 12 years ago #

  • Carl Bennett Member

    Fetch Transcript Window contents:
    Fetch 4.0.2 System 0x1015 Serial FETCHFL001-NDE4-0KFS TR
    Connecting to 66.106.103.67 port 21 (11/12/02 1:42:37 PM)
    220-##############################################################################
    220- NOTICE: UNAUTHORIZED USE OF THIS SYSTEM SUBJECT TO MONITORING AND
    220- PROSECUTION UNDER STATE AND FEDERAL LAW
    220-##############################################################################
    220-
    220 dfwapp15 FTP server (Version wu-2.6.2(1) Fri Jun 28 14:20:42 CDT 2002) ready.
    ADAT
    530 Please login with USER and PASS.
    USER ceomedia
    331 Password required for ceomedia.
    PASS
    230 User ceomedia logged in. Access restrictions apply.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/www" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/www" is current directory.
    PASV
    227 Entering Passive Mode (66,106,103,67,34,84)
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    total 8
    drwx---r-x 2 11278 2000 96 Nov 12 17:56 California-CEO
    drwx---r-x 2 11278 2000 8192 Nov 12 17:55 Washington-CEO
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (66,106,103,67,184,200)
    STOR 1002 Expense Report.xls
    550 1002 Expense Report.xls: Permission denied on server. (Filename (accept))
    ftp_store_setup: -30000 (state == PUT_SETTING_UP)
    ABOR
    225 ABOR command successful.

    Posted 12 years ago #

  • Jim Matthews Administrator

    The server is complaining about the file name. I would try with a file name that does not have any spaces.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

  • Carl Bennett Member

    Removing the file name spaces appears to please the server. Does it make sense to create a preferences option to replace file name spaces with hyphens before uploading a file?

    Posted 12 years ago #

  • Jim Matthews Administrator

    It probably does -- thanks for the suggestion!

    Jim Matthews
    Fetch Softworks

    Posted 12 years ago #

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