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Error messages while trying to connect (3 posts)

  • Started 1 year ago by Jill
  • Latest reply 1 year ago from Jill
  • Jill Member

    Hi. Trying to update my website and keep getting this message while trying to connect to Fetch:

    "An FTP connection to could not be opened because the FTP server has shut down.
    Try again or contact server admin. to verify that the server is running. Server responded: "Sorry, cleartext sessions are not accepted on this server."

    I'm not too tech savvy so keep it as simple as possible please!

    Thank you!

    Edited 1 year ago #

  • Jim Matthews Administrator


    It sounds like your website is hosted by Yahoo! Yahoo! recently started requiring use of FTP with TLS/SSL rather than simple FTP. So you want to set the Connect using: menu in the Fetch New Connection dialog to FTP with TLS/SSL.

    Also, be sure that you have Fetch 5.7.3, the latest version. If you don't have it, you can download it from:


    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Jill Member

    Excellent, thank you! Seems to work now!

    Posted 1 year ago #


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