Fetch Softworks

error number -1 (11 posts)

• Started 18 years ago by scoats
• Latest reply 18 years ago from Jim Matthews

• scoats Member

  My Mac was just upgraded to OS 10.4.2 and now when I try to get into my website using Fetch I get a "error number -1" message.

  I know this website helped me before when I was upgrading from an old version of Fetch and I'm hoping it will again be a quick and easy fix! ;)

  This is my employer's computer so I generally can't go downloading stuff or changing anything on the server end...

  Posted 18 years ago #

• scoats Member

  Oh, it is Fetch 4.0.3 and everything was fine before my Mac was updated to 10.4.2 ... it was 10.2.something before.

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  We'd need some more information to help diagnose the problem.

  After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• scoats Member

  Fetch 4.0.3 System 0x1045 Serial FETCHED001-T42A-186B TR
  Using SOCKS v4.3 gateway host: 127.0.0.1, port: 8080
  Connecting to www.freelief.com port 21 (3/16/06 12:25:10 PM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to 127.0.0.1 port 8080 srcport 0 (name = www.freelief.com, real_remote_addr = 0x1, port = 21)
  Connecting to www.freelief.com port 21 (3/16/06 12:37:50 PM)
  Connecting to www.freelief.com port 21 (3/16/06 12:39:12 PM)

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  Try the following:

  * Choose "Preferences" from the "Fetch" menu.
  * Click the "Firewall" tab.
  * Make sure "None" is chosen from the "Proxy type" pop-up menu.
  * Click OK, and try again.

  Let us know if that does not fix the problem.

  Thanks,

  Scott McGuire
  Fetch Sotworks

  Posted 18 years ago #

• scoats Member

  That fixed it last time, but not this time. :/

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  Two more things to check and try:

  Go to the Firewall pane of the Fetch Preferences, and make sure the "Use passive mode transfers (PASV)" checkbox is checked. Then try connecting again.

  If that doesn't work, go to the Mac OS X System Preferences, click the Sharing icon, click the Firewall tab, and click the Stop button if it says "Firewall On." Try connecting again.

  If it's still not working after you've done that, please post a new transcript.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• scoats Member

  Checkbox is checked and firewall is off.

  Here is the latest transcript:

  Fetch 4.0.3 System 0x1045 Serial FETCHED001-T42A-186B TR
  Connecting to www.freelief.com port 21 (3/17/06 10:26:39 AM)

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  I'd give Fetch 5 a try. You can download it from http://fetchsoftworks.com . Let us know if it works, and if not, please post the transcript from it. Sorry to make you go through all this bother.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• scoats Member

  Now it's timing out.

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.5 (8H14) PowerPC English
  StuffIt Engine 0x700, StuffIt SDK Version StuffIt version 7.0
  Partial serial FETCHED001-T42A-186B T
  Connecting to www.freelief.com port 21 (OS X firewall is off) (3/17/06 1:40:24 PM)
  Update check skipped at 03/17/2006 01:42 PM (next check after 03/24/2006 12:53 AM)
  Connecting to www.freelief.com port 21 (OS X firewall is off) (3/17/06 1:42:26 PM)

  Posted 18 years ago #

• Jim Matthews Administrator

  My best guess is that your employer has a firewall that blocks outbound FTP connections. I don't think there was any connection to upgrading your Mac -- it seems more likely that something changed in the network setup.

  You could ask your employer if it's necessary to use a proxy server to use FTP to sites outside the company network.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #