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error number -1 (11 posts)

  • Started 8 years ago by scoats
  • Latest reply 8 years ago from Jim Matthews
  • scoats Member

    My Mac was just upgraded to OS 10.4.2 and now when I try to get into my website using Fetch I get a "error number -1" message.

    I know this website helped me before when I was upgrading from an old version of Fetch and I'm hoping it will again be a quick and easy fix! ;)

    This is my employer's computer so I generally can't go downloading stuff or changing anything on the server end...

    Posted 8 years ago #

  • scoats Member

    Oh, it is Fetch 4.0.3 and everything was fine before my Mac was updated to 10.4.2 ... it was 10.2.something before.

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    We'd need some more information to help diagnose the problem.

    After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • scoats Member

    Fetch 4.0.3 System 0x1045 Serial FETCHED001-T42A-186B TR
    Using SOCKS v4.3 gateway host: 127.0.0.1, port: 8080
    Connecting to www.freelief.com port 21 (3/16/06 12:25:10 PM)
    CStreamOTSocks::Connect(id = ffffffff) connecting to 127.0.0.1 port 8080 srcport 0 (name = www.freelief.com, real_remote_addr = 0x1, port = 21)
    Connecting to www.freelief.com port 21 (3/16/06 12:37:50 PM)
    Connecting to www.freelief.com port 21 (3/16/06 12:39:12 PM)

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Try the following:

    * Choose "Preferences" from the "Fetch" menu.
    * Click the "Firewall" tab.
    * Make sure "None" is chosen from the "Proxy type" pop-up menu.
    * Click OK, and try again.

    Let us know if that does not fix the problem.

    Thanks,

    Scott McGuire
    Fetch Sotworks

    Posted 8 years ago #

  • scoats Member

    That fixed it last time, but not this time. :/

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Two more things to check and try:

    Go to the Firewall pane of the Fetch Preferences, and make sure the "Use passive mode transfers (PASV)" checkbox is checked. Then try connecting again.

    If that doesn't work, go to the Mac OS X System Preferences, click the Sharing icon, click the Firewall tab, and click the Stop button if it says "Firewall On." Try connecting again.

    If it's still not working after you've done that, please post a new transcript.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • scoats Member

    Checkbox is checked and firewall is off.

    Here is the latest transcript:

    Fetch 4.0.3 System 0x1045 Serial FETCHED001-T42A-186B TR
    Connecting to www.freelief.com port 21 (3/17/06 10:26:39 AM)

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    I'd give Fetch 5 a try. You can download it from http://fetchsoftworks.com . Let us know if it works, and if not, please post the transcript from it. Sorry to make you go through all this bother.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • scoats Member

    Now it's timing out.

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.5 (8H14) PowerPC English
    StuffIt Engine 0x700, StuffIt SDK Version StuffIt version 7.0
    Partial serial FETCHED001-T42A-186B T
    Connecting to www.freelief.com port 21 (OS X firewall is off) (3/17/06 1:40:24 PM)
    Update check skipped at 03/17/2006 01:42 PM (next check after 03/24/2006 12:53 AM)
    Connecting to www.freelief.com port 21 (OS X firewall is off) (3/17/06 1:42:26 PM)

    Posted 8 years ago #

  • Jim Matthews Administrator

    My best guess is that your employer has a firewall that blocks outbound FTP connections. I don't think there was any connection to upgrading your Mac -- it seems more likely that something changed in the network setup.

    You could ask your employer if it's necessary to use a proxy server to use FTP to sites outside the company network.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

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