Fetch Softworks

Error Server response failed to open file (6 posts)

• Started 20 years ago by Chris
• Latest reply 20 years ago from Jim Matthews

• Chris Member

  I am new at this so would appreciate some help. I am able to connect to the server and there is a list of folders on the server. I have access to all these folders since I am the administrator. However, when I open any of the folders, and then try to open the folder inside that folder to get the documents(Word docs) I get the error message: "Server response - failed to open file." I believe I have everything set correctly.

  Also, before I had a double paned window and now it is just the remote site list. How do I get the two pane window back.
  Thanks very much for your help.

  Posted 20 years ago #

• Jim Matthews Administrator

  Could you post the contents of the Fetch Transcript window after you get the error? Choose "Fetch Transcript" from the Window menu to open it; it should help me understand what's going on.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• Chris Member

  Here is transcript

  Fetch 4.0.3 System 0x1026 Expires 12/31/2003 TR
  Connecting to 192.168.1.101 port 21 (12/17/03 6:11:18 AM)
  220 PerryMedical X2 WS_FTP Server 4.0.0 (1050161558)
  USER Chris
  331 Password required
  PASS
  230 user logged in
  SYST
  215 UNIX
  PWD
  257 "/" is current directory
  MACB ENABLE
  500 illegal command
  PWD
  257 "/" is current directory
  CWD CalicoDocs
  250 CWD successful
  PWD
  257 "/CalicoDocs" is current directory
  CWD .
  250 CWD successful
  PWD
  257 "/CalicoDocs" is current directory
  TYPE I
  200 Type set to IMAGE.
  SIZE .
  550 failed to get file size
  MDTM .
  550 failed to get filetime
  PASV
  227 Entering Passive Mode (192,168,1,101,5,128).
  RETR .
  550 failed to open file
  ftp_retrieve: -30000 (state == GET_RETRIEVING)
  PWD
  257 "/CalicoDocs" is current directory

  Thanks
  Chris

  Posted 20 years ago #

• Jim Matthews Administrator

  It looks like you're trying to open a folder named ".". That isn't a particular folder, it is just a shortcut that refers to "the current folder". So there's no need to enter it -- you're already there. [Fetch notices that entering it doesn't have any effect and tries to download it, and that's why you get the error message.]

  If you are in CalicoDocs and don't see the files you expect to see I'd recommend choosing "Refresh File List" from the Directories menu. If you still don't see what you expect I'd check with whoever was supposed to put the files there.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• Chris Member

  That did the trick. Thanks so much.

  The second part of my question is how to get the split screen with the remote computer on one side and the local computer on the other. I have seen this before but can't seem to figure it out. I want to learn how to do this so I can tell my clients how to set it up when they get Fetch.
  Chris

  Posted 20 years ago #

• Jim Matthews Administrator

  Fetch doesn't have a side-by-side view, but you can open a Finder window and position it next to the Fetch window to get a similar effect.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #