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Error: the server dropped . . . etc. (9 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by meteor
  • Latest reply 10 years ago from meteor
  • meteor Member

    I have a problem with "Error: the server dropped the connection (it may be too busy)". I am running OS 9.2.2 and Fetch 4.0.3. I disable the firewall and connect. I used 4.0.3 this same way for about six months before this problem came up. I reloaded the program. The ISP swears that they have changed nothing. (I am not totally convinced, however.)

    Here is what happens: I open the connection and status goes to "getting file list." After 255 files (out of 2500 or so) have been listed, the above error message appears. For a while, it would list 160 files and at other times other numbers. Every once in a while it will list them all, though that has not happened for quite a while now. I set don’t send ADAT probe based on some earlier posts, but that did nothing.
    I almost forgot--I can upload files without any problem.
    The transcript looks like this:

    Connecting to ftp.alaska.net port 21 (11/7/03 1:15:36 PM)
    220-
    [illegal access warning delted]

    * If you have any problems, please contact support@acsalaska.net
    or call 565-2200 for Internet Technical Support.

    220 ProFTPD Server (ftp.alaska.net)
    USER meteor
    331 Password required for meteor.
    PASS
    230 User meteor logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD www
    250 CWD command successful.
    PWD
    257 "/www" is current directory.
    PASV
    227 Entering Passive Mode (209,112,130,49,116,215).
    LIST
    150 Opening ASCII mode data connection for file list
    -rw-r--r-- 1 meteor fullsvc 98304 Jan 1 2001 8-0B.GIF
    [255 file names are here—most have been delted]

    -rw-r--r-- 1 meteor fullsvc 42176 Jun 12 15:32 CD26-0A.jpg
    ftp_list: -30014 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3155

    Is there a fix for this?

    [This message has been edited by meteor (edited 11-07-2003).]

    Posted 10 years ago #

  • Jim Matthews Administrator

    Does unchecking "Use passive mode transfers (PASV)" in the Firewall section of Fetch Preferences make any difference?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • meteor Member

    No difference, the result is the same.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you connect to ftp.fetchsoftworks.com (leave the User ID and Password fields blank) and enter the "lotsoffiles" directory inside the "example" directory? There are 2500 files there; do you get a complete file list?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • meteor Member

    Jim,
    I received the entire list. Also, I don't think I mentioned this, but I can get the list by signing on through my browser. I deleted one of the files (an Excel speadsheet) and now I get 270 files. Very strange.

    I really appreciate your help on this.

    Posted 10 years ago #

  • Jim Matthews Administrator

    My next thought is to have you try a debug version of Fetch to gather some more information. It does sound like the problem is specific to this one server.

    If you'd like to try a debug version please send an email to bugs @ fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • meteor Member

    Jim, I ran the bug version and this is the transcript:
    Fetch 4.0.3 System 0x922 Serial FETCHFL001-425K-9VC2 TR
    NOT_CONNECTED -> NOT_CONNECTED 0
    ftp.alaska.net NOT_CONNECTED -> CONNECTING 0
    Connecting to ftp.alaska.net port 21 (11/11/03 1:07:24 PM)
    OT id ffffffff event T_OPENCOMPLETE (20000007)
    OT id 1a5d1394 event T_BINDCOMPLETE (20000001)
    OT id 1a5d1394 event T_CONNECT (2)
    T_CONNECT OTRcvConnect osstat = 0
    ftp.alaska.net 220-
    ftp.alaska.net ACS INTERNET welcomes its customers (authorized users) to our services.
    ftp.alaska.net
    ftp.alaska.net **************** WARNING - This is a RESTRICTED HOST run by ACS ***************
    ftp.alaska.net This system is for use of authorized users only.[boilreplate deleted]
    ftp.alaska.net ***** AUTHORIZED ACCESS ONLY - DISCONNECT IF YOU ARE NOT AUTHORIZED BY ACS ****
    ftp.alaska.net
    ftp.alaska.net * If you have any problems, please contact support@acsalaska.net
    ftp.alaska.net or call 565-2200 for Internet Technical Support.
    ftp.alaska.net
    ftp.alaska.net 220 ProFTPD Server (ftp.alaska.net)
    ftp.alaska.net USER meteor
    TryWrite:OTSnd(id = 1a5d1394, data = 0x55,0x53, len = 13, eom = 1) returns 13
    ftp.alaska.net 331 Password required for meteor.
    ftp.alaska.net PASS
    TryWrite:OTSnd(id = 1a5d1394, data = 0x50,0x41, len = 12, eom = 1) returns 12
    ftp.alaska.net 230 User meteor logged in.
    ftp.alaska.net CONNECTING -> SENDING_PBSZ 0
    ftp.alaska.net SENDING_PBSZ -> SENDING_PROT 0
    ftp.alaska.net SENDING_PROT -> GETTING_INFO 0
    ftp.alaska.net SYST
    TryWrite:OTSnd(id = 1a5d1394, data = 0x53,0x59, len = 6, eom = 1) returns 6
    ftp.alaska.net 215 UNIX Type: L8
    ftp.alaska.net PWD
    TryWrite:OTSnd(id = 1a5d1394, data = 0x50,0x57, len = 5, eom = 1) returns 5
    ftp.alaska.net 257 "/" is current directory.
    ftp.alaska.net MACB ENABLE
    TryWrite:OTSnd(id = 1a5d1394, data = 0x4d,0x41, len = 13, eom = 1) returns 13
    ftp.alaska.net 500 MACB not understood
    ftp.alaska.net GETTING_INFO -> GETTING_WD 0
    ftp.alaska.net PWD
    TryWrite:OTSnd(id = 1a5d1394, data = 0x50,0x57, len = 5, eom = 1) returns 5
    ftp.alaska.net 257 "/" is current directory.
    ftp.alaska.net GETTING_WD -> GETTING_LIST 0
    OT id ffffffff event T_OPENCOMPLETE (20000007)
    OT id 1a5d1384 event T_BINDCOMPLETE (20000001)
    ftp.alaska.net PORT 24,237,103,207,126,160
    OT id 1a5d1394 event T_GETPROTADDRCOMPLETE (20000008)
    TryWrite:OTSnd(id = 1a5d1394, data = 0x50,0x4f, len = 29, eom = 1) returns 29
    ftp.alaska.net 200 PORT command successful
    ftp.alaska.net LIST
    TryWrite:OTSnd(id = 1a5d1394, data = 0x4c,0x49, len = 6, eom = 1) returns 6
    OT id 1a5d1384 event T_LISTEN (1)
    T_LISTEN OTListen osstat = 0
    T_LISTEN OTAccept osstat = 0
    OT id 1a5d1384 event T_ACCEPTCOMPLETE (20000003)
    T_ACCEPTCOMPLETE oterr = 0
    OT id 1a5d1384 event T_PASSCON (1000)
    ftp.alaska.net 150 Opening ASCII mode data connection for file list
    -rw-rw-r-- 1 meteor fullsvc 6744 May 1 1998 count.htm
    drwxr-xr-x 3 meteor fullsvc 110592 Nov 11 07:46 www
    OT id 1a5d1384 event T_ORDREL (80)
    T_ORDREL id = 1a5d1384
    Disconnect:OTSndOrderlyDisconnect(id = 1a5d1384) returns 0
    name_to_icon_ic_proc match name = count.htm suffix = .htm type = 54455854 creator = 4d534945
    ftp.alaska.net 226 Transfer complete.
    ftp.alaska.net GETTING_LIST -> IDLE 0
    ftp.alaska.net IDLE -> GET_CHGING_DIR 0 www
    ftp.alaska.net CWD www
    TryWrite:OTSnd(id = 1a5d1394, data = 0x43,0x57, len = 9, eom = 1) returns 9
    ftp.alaska.net 250 CWD command successful.
    ftp.alaska.net GET_CHGING_DIR -> GETTING_WD 0 www
    ftp.alaska.net PWD
    TryWrite:OTSnd(id = 1a5d1394, data = 0x50,0x57, len = 5, eom = 1) returns 5
    ftp.alaska.net 257 "/www" is current directory.
    ftp.alaska.net GETTING_WD -> GETTING_LIST 0 www
    OT id ffffffff event T_OPENCOMPLETE (20000007)
    OT id 1a5d1384 event T_BINDCOMPLETE (20000001)
    ftp.alaska.net PORT 24,237,103,207,101,9
    TryWrite:OTSnd(id = 1a5d1394, data = 0x50,0x4f, len = 27, eom = 1) returns 27
    ftp.alaska.net 200 PORT command successful
    ftp.alaska.net LIST
    TryWrite:OTSnd(id = 1a5d1394, data = 0x4c,0x49, len = 6, eom = 1) returns 6
    OT id 1a5d1384 event T_LISTEN (1)
    T_LISTEN OTListen osstat = 0
    T_LISTEN OTAccept osstat = 0
    OT id 1a5d1384 event T_ACCEPTCOMPLETE (20000003)
    T_ACCEPTCOMPLETE oterr = 0
    OT id 1a5d1384 event T_PASSCON (1000)
    ftp.alaska.net 150 Opening ASCII mode data connection for file list
    OT id 1a5d1394 event T_ORDREL (80)
    T_ORDREL id = 1a5d1394
    -rw-r--r-- 1 meteor fullsvc 98304 Jan 1 2001 8-0B.GIF
    -rw-r--r-- 1 meteor fullsvc 5513 Feb 23 2001 8-0Bsm.GIF
    -rw-r--r-- 1 meteor fullsvc 136912 Aug 12 2002 A17.gif
    -rw-r--r-- 1 meteor fullsvc 188416 Aug 12 2002 A17.jpg
    [most of 270 file names deleted]
    -rw-r--r-- 1 meteor fullsvc 10129 Jun 12 15:32 CD38-1.jpg
    -rw-r--r-- 1 meteor fullsvc 43882 Jun 12 15:32 CD38-1A.jpg
    Disconnect:OTSndOrderlyDisconnect(id = 1a5d1384) returns 0
    ftp_list: -30014 (state == GETTING_LIST)
    ftp.alaska.net GETTING_LIST -> IDLE 0 www
    Disconnect:OTSndOrderlyDisconnect(id = 1a5d1394) returns 0
    ftp.alaska.net QUIT
    TryWrite:OTSnd(id = 1a5d1394, data = 0x51,0x55, len = 6, eom = 1) returns -3155
    send_cmd():con_conn->Putline() returns -3155
    CStreamOT.cp line 1032 id = 1a5d1394 err = -3155 state = 2
    CStreamOT.cp line 1168 id = 1a5d1394 err = -3155 state = 2
    ftp.alaska.net IDLE -> IDLE_DISC 0

    Let me know if this gives a clue. Thanks again for your effort. ET

    Posted 10 years ago #

  • Jim Matthews Administrator

    The transcript shows the server dropping the connection just as Fetch starts downloading the file list. I can't think of a reason why the server would do that. You might try a different FTP client, such Panic's (at http://www.panic.com), to see if you have the same problem. That would be more reason to believe that it's a server issue.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • meteor Member

    Before I installed the Panic software, this problem just went away. I haven't a clue why . . . an anticlimactic end to a frustrating problem. It may well have been an ISP problem. I am happy I didn't have to switch software. Fetch is a great program and your support has been fantastic. Thanks!

    Posted 10 years ago #

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