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Fails at: "Getting file list" (9 posts)

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  • Started 11 years ago by Burndog
  • Latest reply 10 years ago from Jim Matthews
  • Burndog Member

    I just noticed this today in both 4.0.2 as well as my upgrade today to 4.03:

    I can connect to my Win2K server running Serv-U but the final step is no longer working today. Worked yesterday though. That final step is after connection, to display all the files in the target dir.

    I tried a change to passive FTP but I can not really use that as my firewall only allows ftp connection on ports 24 and 25.

    I've tested from my PC using WinFTP32 and I can get in just fine.

    No errors, it just sits there waiting to present the file list.

    I did make some changes to my system prefs yesterday to add a new user and I reviewed a few other settings but nothing stands out as the culprit. Any ideas?

    Posted 11 years ago #

  • Burndog Member

    Correction, my FTP ports are 20 & 21

    I tested from my other Mac and find the same conditions. I'll talk to my tech support folks on the Firewall but find it odd the PC ftp programs are able to get past any problems.

    Posted 11 years ago #

  • Burndog Member

    Hello,
    I fixed the problem on my lapto but it still reamins on my main workstation (G4 533Dp latest OS 10.2).

    The fix required removing the passive ftp attribute in the Fetch Prefs. But yet the same change to my main workstation does not fix the problem.

    I also went into the Network control panel (system) and made sure passive FTP was NOT set in any of the possible configurations. Still nothing. Problem exists on accessing other FTP servers also.

    I expect it is a system control panel somewhere but I have exhausted all the obvious control panel choices.

    Posted 11 years ago #

  • Jim Matthews Administrator

    On OS X Fetch keeps its own firewall settings, so you don't have to change the settings in the Network pane of System Preferences.

    Can you get a transcript from the Mac that works and from the one that doesn't, and compare them? Post them here or email to support@fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Burndog Member

    Too late, I reinstalled my OS (again). Fixed the problem....

    Posted 11 years ago #

  • mgovatos Member

    Originally posted by JimMatthews:

    On OS X Fetch keeps its own firewall settings, so you don't have to change the settings in the Network pane of System Preferences.

    Can you get a transcript from the Mac that works and from the one that doesn't, and compare them? Post them here or email to support@fetchsoftworks.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • mgovatos Member

    A colleague of mine is having this problem running Mac OS 10.2. and Fetch 4.0.3. Here is a transcript of the connction:

    230 - Crossroads School Ftp Site:
    230 -
    230 - Please note that a scan of your connection has been done and recorded for our records. All activity from this point on is logged into our audit system.
    230 - user jsmith logged in

    That's it.

    The dog keeps running and the correct directory shows at the top of the window, but the window does not populate itself with folder and files.

    Any help would be appreciated.

    Posted 10 years ago #

  • mgovatos Member

    BTW, I have noticed that a common recommendation for people with this problem is to turn passive mode off or on. I have tried it both ways.

    Originally posted by mgovatos:

    A colleague of mine is having this problem running Mac OS 10.2. and Fetch 4.0.3. Here is a transcript of the connction:

    230 - Crossroads School Ftp Site:
    230 -
    230 - Please note that a scan of your connection has been done and recorded for our records. All activity from this point on is logged into our audit system.
    230 - user jsmith logged in

    That's it.

    The dog keeps running and the correct directory shows at the top of the window, but the window does not populate itself with folder and files.

    Any help would be appreciated.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window after trying it both ways? To open the Fetch Transcript window choose "Fetch Transcript" from the Window menu.

    Also, do you know if the OS X firewall is turned on in the Sharing panel of System Preferences? If it is, try turning it off and unchecking "Use passive mode transfers (PASV)" in the Firewalls section of Fetch's Preferences.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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