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Fetch Softworks Message Board » Forum: fetch - Recent Posts http://fetchsoftworks.com/ /i/screen/fetch-softworks-favorite-icon.png Fetch Softworks Message Board » Forum: fetch - Recent Posts http://fetchsoftworks.com/ Just another bbPress community en Sat, 04 Feb 2012 09:48:21 +0000 ABT on "Unsuccessful installation of 5.7 upgrade" http://fetchsoftworks.com/fetch/messageboard/unsuccessful-installation-of-57-upgrade#post-23741 Fri, 03 Feb 2012 20:24:24 +0000 ABT 23741@http://fetchsoftworks.com/ Hi again - WOOPS, I tried it again and it installed fine - it was installer error, I guess! Have a good weekend - ABT on "Unsuccessful installation of 5.7 upgrade" http://fetchsoftworks.com/fetch/messageboard/unsuccessful-installation-of-57-upgrade#post-23740 Fri, 03 Feb 2012 20:12:45 +0000 ABT 23740@http://fetchsoftworks.com/ Hi- I am on Mac OS 10.6.8, and was unable to install the 5.7 upgrade. I dragged the 5.7 icon into the applications folder, said "yes" to the query "replace existing ..", and then got an error message saying - could not complete because of existing file named fetch. Suggestions? Jim Matthews on ""Home directory not available--aborting." What does this mean?" http://fetchsoftworks.com/fetch/messageboard/home-directory-not-available-aborting-what-does-this-mean-1#post-23739 Fri, 03 Feb 2012 16:27:57 +0000 Jim Matthews 23739@http://fetchsoftworks.com/ I would recommend contacting the system administrator for ftp.sagewords.org; it looks like they're having a problem with their server. Jim Matthews Fetch Softworks Kath on ""Home directory not available--aborting." What does this mean?" http://fetchsoftworks.com/fetch/messageboard/home-directory-not-available-aborting-what-does-this-mean-1#post-23738 Fri, 03 Feb 2012 00:34:47 +0000 Kath 23738@http://fetchsoftworks.com/ I'm trying to connect and the message says "An FTP connection to "ftp.sagewords.org" could not be opend because the FTP server has shut down." I have "tried again" as directed, but it says the above (as in topic title). Please advise. Shaun on "5.3.1 major annoyance" http://fetchsoftworks.com/fetch/messageboard/531-major-annoyance#post-23736 Thu, 02 Feb 2012 20:08:03 +0000 Shaun 23736@http://fetchsoftworks.com/ I managed to restore an older version of the Keychain file from Time Machine and now all is well! Thank you! Jim Matthews on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23735 Tue, 31 Jan 2012 22:31:29 +0000 Jim Matthews 23735@http://fetchsoftworks.com/ I'm sorry, system.log is found in a different folder. To find it: 1) Choose Go to Folder... from the Go menu in the Finder 2) Enter: /var/log and press Go Thanks, Jim Matthews Fetch Softworks Nicole\'s Niche on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23734 Tue, 31 Jan 2012 22:13:44 +0000 Nicole\'s Niche 23734@http://fetchsoftworks.com/ Don't see that one either. Could it be fsck_hfs.log? Nicole\'s Niche on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23733 Tue, 31 Jan 2012 22:11:39 +0000 Nicole\'s Niche 23733@http://fetchsoftworks.com/ Don't see that one either. Could it be fsck_hfs.log? Jim Matthews on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23732 Tue, 31 Jan 2012 21:48:30 +0000 Jim Matthews 23732@http://fetchsoftworks.com/ Do you see a file named system.log? If so, could you send that one? Thanks, Jim Matthews Fetch Softworks Nicole\'s Niche on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23731 Tue, 31 Jan 2012 21:46:44 +0000 Nicole\'s Niche 23731@http://fetchsoftworks.com/ Fetch.log wasn't in the Log folder Jim Matthews on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23730 Tue, 31 Jan 2012 21:38:37 +0000 Jim Matthews 23730@http://fetchsoftworks.com/ The next step would be to send us your Fetch.log file. Here are the instructions for finding it: 1) In the Finder, choose Home from the Go menu 2) Open the Library folder 3) Open the Logs folder 4) Look for a file named "Fetch.log" You can submit that file at <a href="http://fetchsoftworks.com/fetch/feedback" rel="nofollow">http://fetchsoftworks.com/fetch/feedback</a> . Ask for Jim. Thanks, Jim Matthews Fetch Softworks Nicole\'s Niche on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23729 Tue, 31 Jan 2012 21:12:44 +0000 Nicole\'s Niche 23729@http://fetchsoftworks.com/ no Jim Matthews on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23728 Tue, 31 Jan 2012 14:17:40 +0000 Jim Matthews 23728@http://fetchsoftworks.com/ That's very odd. Do you get any sort of error dialog? Nicole\'s Niche on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23727 Tue, 31 Jan 2012 04:08:24 +0000 Nicole\'s Niche 23727@http://fetchsoftworks.com/ Downloaded 5.7 and still won't open? :( Jim Matthews on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23726 Tue, 31 Jan 2012 00:10:40 +0000 Jim Matthews 23726@http://fetchsoftworks.com/ I don't know why 5.5.2 would not work, but I would recommend downloading Fetch 5.7 from <a href="http://fetchsoftworks.com/fetch/download" rel="nofollow">http://fetchsoftworks.com/fetch/download</a> It's a free upgrade from 5.5.2. Thanks, Jim Matthews Fetch Softworks Nicole\'s Niche on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23725 Mon, 30 Jan 2012 23:49:05 +0000 Nicole\'s Niche 23725@http://fetchsoftworks.com/ 5.5.2 Jim Matthews on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23724 Mon, 30 Jan 2012 23:37:39 +0000 Jim Matthews 23724@http://fetchsoftworks.com/ And what version of Fetch do you have? You can find out by selecting it in the Finder and choosing "Get Info" from the File menu. Thanks, Jim Matthews Fetch Softworks Nicole\'s Niche on "Problems downloading" http://fetchsoftworks.com/fetch/messageboard/problems-downloading#post-23723 Mon, 30 Jan 2012 23:27:01 +0000 Nicole\'s Niche 23723@http://fetchsoftworks.com/ 10.6.8 Cami on "Error #" http://fetchsoftworks.com/fetch/messageboard/error-5#post-23722 Mon, 30 Jan 2012 17:25:31 +0000 Cami 23722@http://fetchsoftworks.com/ Ok thanks, I just wanted to make sure it wasnt something on my end. Jim Matthews on "Error #" http://fetchsoftworks.com/fetch/messageboard/error-5#post-23721 Mon, 30 Jan 2012 17:01:28 +0000 Jim Matthews 23721@http://fetchsoftworks.com/ Hi, I would contact your server administrator. The server is returning an error code every time Fetch tries to upload a file. It could be that you've used up your storage quota on the server, although that seems unlikely. Or it could be that the server is having problems. The transcript information you sent me might also be helpful to the server administrator. Thanks, Jim Matthews Fetch Softworks Cami on "Error #" http://fetchsoftworks.com/fetch/messageboard/error-5#post-23720 Mon, 30 Jan 2012 16:53:04 +0000 Cami 23720@http://fetchsoftworks.com/ Fetch 5.7 (5H314) Intel (Web Store) running on Mac OS X 10.5.8 (9L31a) Intel English StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1 Expires 2/1/12 T Connecting to cvand002@student.ucr.edu port 22 (1/30/12 8:51 AM) SSH2_FXP_INIT 3 SSH2_FXP_REALPATH 1, . /home/cvand002 SSH2_FXP_STAT 2, /home/cvand002 SSH2_FXP_OPENDIR 3, /home/cvand002 SSH2_FXP_READDIR 4 drwx--x--x 4 cvand002 bachelor 4096 Jan 17 12:11 . dr-xr-xr-x 15 root root 15 Jan 30 08:49 .. drwxr-xr-x 2 cvand002 bachelor 4096 Jan 29 14:22 public_html -r--r--r-- 1 cvand002 bachelor 77 Jan 17 12:11 .policy -rw-r--r-- 1 cvand002 bachelor 6 Jan 17 13:29 .history drwxrwxrwx 22 root root 4096 Jan 30 08:00 .snapshot SSH2_FXP_READDIR 5 SSH2_FXP_CLOSE 6 SSH2_FX_OK 6 SSH2_FXP_REALPATH 7, /home/cvand002/public_html /home/cvand002/public_html SSH2_FXP_STAT 8, /home/cvand002/public_html SSH2_FXP_OPENDIR 9, /home/cvand002/public_html SSH2_FXP_READDIR 10 drwxr-xr-x 2 cvand002 bachelor 4096 Jan 29 14:22 . drwx--x--x 4 cvand002 bachelor 4096 Jan 17 12:11 .. -rw-r--r-- 1 cvand002 bachelor 2800009 Jan 8 2010 step3.JPG -rw-r--r-- 1 cvand002 bachelor 2711 Jan 29 11:10 index.html -rw-r--r-- 1 cvand002 bachelor 42608 Jan 27 22:18 background.jpg -rw-r--r-- 1 cvand002 bachelor 2856833 Jan 8 2010 step1.JPG -rw-r--r-- 1 cvand002 bachelor 1201506 Jan 27 21:33 step20.JPG -rw-r--r-- 1 cvand002 bachelor 1212652 Jan 27 21:29 step14.JPG -rw-r--r-- 1 cvand002 bachelor 2400256 Jan 28 10:47 step2.JPG -rw-r--r-- 1 cvand002 bachelor 1224641 Jan 27 21:29 step15.JPG -rw-r--r-- 1 cvand002 bachelor 1061695 Jan 27 21:31 step16.JPG -rw-r--r-- 1 cvand002 bachelor 1092772 Jan 27 21:32 step17.JPG -rw-r--r-- 1 cvand002 bachelor 1055518 Jan 27 21:33 step18.JPG -rw-r--r-- 1 cvand002 bachelor 1022067 Jan 27 21:35 step19.JPG -rw-r--r-- 1 cvand002 bachelor 1070789 Jan 27 21:24 step12.JPG -rw-r--r-- 1 cvand002 bachelor 1061065 Jan 27 21:28 step13.JPG -rw-r--r-- 1 cvand002 bachelor 2760704 Jan 28 10:52 step11.JPG -rw-r--r-- 1 cvand002 bachelor 0 Jan 29 21:48 step1.html -rw-r--r-- 1 cvand002 bachelor 0 Jan 29 14:22 step4.jpg SSH2_FXP_READDIR 11 SSH2_FXP_CLOSE 12 SSH2_FX_OK 12 SSH2_FXP_OPEN 13, /home/cvand002/public_html/step1.html [ SSH2_FXF_WRITE SSH2_FXF_CREAT SSH2_FXF_TRUNC ] SSH2_FXP_FSTAT 15 SSH2_FXP_CLOSE 16 SSH2_FX_FAILURE 16 Unsuccessful upload of step1.html as text file (1,145/1,145 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 1/30/12 8:51 AM (error: 2,24104) ftp_store: 2,24104 (state == PUT_CLOSING) retry_failed_operation derr = 2, 24104 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0 Upload of step1.html failed, retrying ftp_abort: 2,24001 (state == RETRY_CANCELING) Connecting to cvand002@student.ucr.edu port 22 (1/30/12 8:51 AM) SSH2_FXP_INIT 3 SSH2_FXP_REALPATH 1, . /home/cvand002 SSH2_FXP_STAT 2, /home/cvand002 SSH2_FXP_REALPATH 3, /home/cvand002/public_html /home/cvand002/public_html SSH2_FXP_STAT 4, /home/cvand002/public_html SSH2_FXP_OPEN 5, /home/cvand002/public_html/step1.html [ SSH2_FXF_WRITE SSH2_FXF_CREAT ] SSH2_FXP_FSTAT 6 SSH2_FX_FAILURE 7 Unsuccessful upload of step1.html as text file (1,145/1,145 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 1/30/12 8:51 AM (error: 2,24104) ftp_store: 2,24104 (state == PUT_CLOSING) retry_failed_operation derr = 2, 24104 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1 Upload of step1.html failed, retrying ftp_abort: 2,24001 (state == RETRY_CANCELING) Connecting to cvand002@student.ucr.edu port 22 (1/30/12 8:52 AM) SSH2_FXP_INIT 3 SSH2_FXP_REALPATH 1, . /home/cvand002 SSH2_FXP_STAT 2, /home/cvand002 SSH2_FXP_REALPATH 3, /home/cvand002/public_html /home/cvand002/public_html SSH2_FXP_STAT 4, /home/cvand002/public_html SSH2_FXP_OPEN 5, /home/cvand002/public_html/step1.html [ SSH2_FXF_WRITE SSH2_FXF_CREAT ] SSH2_FXP_FSTAT 6 SSH2_FX_FAILURE 7 Unsuccessful upload of step1.html as text file (1,145/1,145 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 1/30/12 8:52 AM (error: 2,24104) ftp_store: 2,24104 (state == PUT_CLOSING) retry_failed_operation derr = 2, 24104 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2 Upload of step1.html failed, retrying ftp_abort: 2,24001 (state == RETRY_CANCELING) Connecting to cvand002@student.ucr.edu port 22 (1/30/12 8:52 AM) SSH2_FXP_INIT 3 SSH2_FXP_REALPATH 1, . /home/cvand002 SSH2_FXP_STAT 2, /home/cvand002 SSH2_FXP_REALPATH 3, /home/cvand002/public_html /home/cvand002/public_html SSH2_FXP_STAT 4, /home/cvand002/public_html SSH2_FXP_OPEN 5, /home/cvand002/public_html/step1.html [ SSH2_FXF_WRITE SSH2_FXF_CREAT ] SSH2_FXP_FSTAT 6 SSH2_FX_FAILURE 7 Unsuccessful upload of step1.html as text file (1,145/1,145 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 1/30/12 8:52 AM (error: 2,24104) ftp_store: 2,24104 (state == PUT_CLOSING) retry_failed_operation derr = 2, 24104 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3 Fetch could not put “step1.html” because the SFTP server says a command failed. (If you entered a file name, folder name, or URL, check that it is correct; or contact the server administrator for assistance.) Jim Matthews on "Error #" http://fetchsoftworks.com/fetch/messageboard/error-5#post-23719 Mon, 30 Jan 2012 16:17:41 +0000 Jim Matthews 23719@http://fetchsoftworks.com/ Hi, After you see the error could you choose "Fetch Transcript" from the Window menu and post the contents of that window? That may help us figure out what is going wrong. Thanks, Jim Matthews Fetch Softworks Jim Matthews on "Newbie chmod problems on a mac..." http://fetchsoftworks.com/fetch/messageboard/newbie-chmod-problems-on-a-mac#post-23718 Mon, 30 Jan 2012 16:16:40 +0000 Jim Matthews 23718@http://fetchsoftworks.com/ Hi Andrew, We'd be happy to help trouble-shoot this problem. Could you try uploading the HTML file again, and then choosing "Fetch Transcript" from the Window menu and posting the entire contents of that window? That will give us useful information about what is happening. Also, it would be useful to know what the URL of your site is. Thanks, Jim Matthews Fetch Softworks rtfm on ""Sorry, but I won't connect to ports " http://fetchsoftworks.com/fetch/messageboard/sorry-but-i-wont-connect-to-ports#post-23717 Mon, 30 Jan 2012 06:01:38 +0000 rtfm 23717@http://fetchsoftworks.com/ OK, thanks for checking in on that. You're probably right that it doesn't add much, if anything, but it's at least something to be aware of if the ProFTPD folks think it's important enough to make the default. We switched it off though, so I guess we're all set for the time being. Thanks again. fet mar on "Fetch 5.7 crashes on Lion" http://fetchsoftworks.com/fetch/messageboard/fetch-57-crashes-on-lion/page/2#post-23716 Sun, 29 Jan 2012 22:24:13 +0000 fet mar 23716@http://fetchsoftworks.com/ For me it was Flip4mac, once that was uninstalled fetch once again worked like a charm. andrew on "Newbie chmod problems on a mac..." http://fetchsoftworks.com/fetch/messageboard/newbie-chmod-problems-on-a-mac#post-23715 Sun, 29 Jan 2012 08:10:32 +0000 andrew 23715@http://fetchsoftworks.com/ Hi, I am having an issue uploading a HTML file to my website. I have followed all of the instructions: using Put icon, and selecting HTML from folder on desktop. The file is uploading into the fetch menu without any issue, when I double click on it in fetch, it tells me the transfer is complete. However, when I visit my URL, there is no information there indicating I have uploaded the info. can you please assist me? Thanks in advance, Andrew Cami on "Error #" http://fetchsoftworks.com/fetch/messageboard/error-5#post-23714 Sat, 28 Jan 2012 19:00:06 +0000 Cami 23714@http://fetchsoftworks.com/ Hi, I am trying to transfer my files and I keep getting an error that there was a problem with the command but no code exist for it. I have transfered stuff on it before with no problem. I believe it is error #4 HELP! Jim Matthews on "Fetch will not connect to server" http://fetchsoftworks.com/fetch/messageboard/fetch-will-not-connect-to-server-1#post-23713 Fri, 27 Jan 2012 16:38:33 +0000 Jim Matthews 23713@http://fetchsoftworks.com/ You're very welcome! Jim Matthews Fetch Softworks Sue on "Fetch will not connect to server" http://fetchsoftworks.com/fetch/messageboard/fetch-will-not-connect-to-server-1#post-23712 Fri, 27 Jan 2012 16:28:13 +0000 Sue 23712@http://fetchsoftworks.com/ Jim, You were correct. The problem was on their end. Thank you for your quick response. And can I tell you... that Fetch has the BEST CUSTOMER SERVICE! I was actually surprised at how fast I received a response from Fetch Customer Service both of the times that I had questions. THANK YOU. Jim Matthews on "Fetch will not connect to server" http://fetchsoftworks.com/fetch/messageboard/fetch-will-not-connect-to-server-1#post-23711 Fri, 27 Jan 2012 15:38:27 +0000 Jim Matthews 23711@http://fetchsoftworks.com/ The FTP server at svecconway.com is not responding to me either, so it isn't a problem with Fetch or your computer. I would double-check that hostname, and contact the server administrator. Thanks, Jim Matthews Fetch Softworks