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Fetch 5 not sending SITE DIRSTYLE (4 posts)

  • Started 8 years ago by jameso
  • Latest reply 8 years ago from jameso
  • jameso Member

    I support three clients who use Fetch for FTP on Mac OSX. Two of them are using Fetch 4 (OS 10.3.9) and love it. Third has newest Mac and Fetch 5 (OS 10.4).
    The client on Fetch5 cannot connect reliably and has unsuccessful or very slow upload results to the same Windows servers that the Fetch4 machines connect to. She is located at some distance so I can't easily get in front of her machine.

    She turned off OSX firewall. Tried InterarchyFTP with same problems. She CAN connect beautifully to a Unix server with Fetch5

    Reading and comparing the transcripts from her machine and one of the Fetch4 machines, I notice that the SITE DIRSTYLE command is missing from the Fetch5 transcript. IIRC, this is necessary for windown2003 servers?
    What IS in her transcript is a TYPE A command that I don't see in the Fetch4 transcript. Isn't that setting the file type to ASCII?

    Is this SITE command set in preferences somewhere?

    Thanks in advance,
    james

    Here are 2 snippets of her transcript:
    --------------------------------------
    220 Microsoft FTP Service
    USER qsolinc/waran
    331 Password required for qsolinc/waran.
    PASS
    230 User solinc/waran logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (63,236,107,4,13,156).
    LIST -al
    125 Data connection already open; Transfer starting.
    -------------------------

    Look at the slow transfer speeds below that we aborted
    ---------------------------------

    CWD testfolder
    250 CWD command successful.
    PWD
    257 "/mockups/testfolder" is current directory.
    PASV
    227 Entering Passive Mode (63,236,107,4,13,161).
    LIST -al
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (63,236,107,4,13,162).
    STOR information.html
    125 Data connection already open; Transfer starting.
    Unsuccessful transfer of information.html (15,668 bytes, 540 bytes/sec, 0:29 elapsed) stopped at 8/8/05 2:58:19 PM
    ABOR
    426 Connection closed; transfer aborted.
    226 ABOR command successful.
    PASV
    227 Entering Passive Mode (63,236,107,4,13,164).
    STOR information.html
    125 Data connection already open; Transfer starting.
    Unsuccessful transfer of information.html (15,668 bytes, 164 bytes/sec, 1:35 elapsed) stopped at 8/8/05 3:00:36 PM
    ABOR
    426 Connection closed; transfer aborted.
    226 ABOR command successful.

    Posted 8 years ago #

  • jameso Member

    Versions

    Fetch 5.0.2 (5A664) running on Mac OS X 10.4 (8A428)
    StuffIt Engine 0x811, StuffIt SDK Version 9.0.1

    Posted 8 years ago #

  • Jim Matthews Administrator

    Fetch 5 does not send the SITE DIRSTYLE command because it understands both styles of file lists sent by Windows servers (SITE DIRSTYLE switches between them). So I don't think that's part of this problem.

    Has this user tried uploading with Fetch 4? My guess is that she would see the same problem.

    The TYPE A command does set the transfer type to ASCII (aka Text). Fetch 4 does not send it because servers are supposed to start in text mode, but some don't, so we changed that in Fetch 5.

    My best guess is that this user has a networking problem (either in hardware or her connection to the Internet) that keeps her from uploading files (using any software). You might ask her to try uploading files to the incoming folder of ftp.fetchsoftworks.com (leave the Username and Password fields blank to connect, and ignore the permission error when you enter the incoming folder). My prediction is that she'll see the same problem, indicating that it isn't a server issue.

    If that's the problem she could ask her ISP for help; it may be a problem with the DSL or cable modem, or the ISP's network. Another thing she could try is changing her computer's MTU (maximum transmission unit); sometimes that works around problems of this sort. Let me know if you'd like more information about that option.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • jameso Member

    Thanks for the quick reply!

    Just wanted to add that she has a windows machine right next to her that she uses sucessfully with a Windows FTP client. Right now, her workaround is to email the files to herself and upload with the window machine. That's why I didn't suspect the cable modem connection.

    Both win and mac have VPN clients running, can't connect to the servers w/o VPN

    I will forward your instructions about trying to upload to your site as a test.

    Thanks again
    james

    Posted 8 years ago #

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