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Fetch 5.5.2 on OSX 10.4.11 Mac Mini - Locks up - have to Force Quit (4 posts)

  • Started 4 years ago by Cas
  • Latest reply 4 years ago from Scott McGuire
  • Cas Member

    After upgrading today from 5.5.1 to 5.5.2, I can't use Fetch. When I open the program, my shortcuts window opens just fine, but when I try to open a shortcut or try to open a new connection, the whole program locks up with the spinning rainbow wheel and I have to force quit out of the program completely.

    If there isn't an immediate fix, can I go back to 5.5.1??? Send me a link to download 5.5.1 again, please?!?!?

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    We're sorry to hear you're having problems with Fetch 5.5.2. Could you please do the following and see if it fixes the problems?

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try Fetch again.

    Let us know if you're still having problems after doing this.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Cas Member

    FABULOUS! I was on a tight deadline and this just saved my bacon - Thank you so much!

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome - glad to hear the problem is fixed!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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