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Fetch 5.6 not working on 10.6.6 (8 posts)

  • Started 3 years ago by VSO
  • Latest reply 1 year ago from Jim Matthews
  • VSO Member

    We have 3 users using 5.6 (on OSX 10.5.8) one of which just upgraded to OSX 10.6.6 and now can't hit any ftp servers.
    She keeps getting the error "An ftp connection to (ftp server) could not be opened because the connection timed out.

    Transcript below... please help!

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.6 (10J567) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-EMXZ-N8KD T
    Connecting to corpftp.merrillcorp.com port 21 (Mac OS X firewall is allowing connections) (6/17/11 1:49 PM)
    Update check skipped at 6/17/11 1:50 PM (next check after 6/18/11 6:09 AM)
    An FTP connection to “corpftp.merrillcorp.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi,

    Fetch should work fine on Mac OS X 10.6 and be able to connect to the same servers it could connect to on Mac OS X 10.5.8.

    First, we recommend that your user who just upgraded to 10.6 restart their Mac, and see if the problem still happens after they restart.

    If they are still having a problem connecting to your server after restarting their Mac, please have them try connecting to the Fetch Softworks FTP server, using the following information:

    Hostname: ftp.fetchsoftworks.com
    Username: (leave blank)
    Password: (leave blank)

    And let us know how it goes.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • VSO Member

    Rebooted... verified there were no proxy settings/restrictions in place and retried and failed again... seme error.

    Then tried the Fetch Softworks FTP server and got the following.

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-EMXZ-N8KD T
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (6/17/11 3:20 PM)
    An FTP connection to “ftp.fetchsoftworks.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
    Update check skipped at 6/17/11 3:22 PM (next check after 6/23/11 7:15 AM)

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi,

    Is the user that's having a problem in the same building or room as your other users? Or is the user that's having problems in a completely different location?

    Because when no FTP connections can be made at all, and the Mac OS X firewall is not enabled (which it isn't for this user) on the evidence, the cause of such a problem is almost always that there's something external to the user's Mac that is blocking their FTP connections; I do not think the problem is with Fetch or the Mac OS X upgrade or settings in Mac OS X.

    If the user is working from home, they should try restarting their network equipment, and if that doesn't work, they should contact their Internet provider.

    If the user is working in an office, then there is something on the office's network that is causing the problem; perhaps the Mac OS X upgrade has changed the IP address the Mac is using, and a firewall or router needs to be updated to allow FTP connections from their address.

    Or possibly if there is some other sort of third-party network restriction software installed on the Mac, it should be disabled temporarily to see if it is the source of the problem; its settings may have gotten changed during the Mac OS X upgrade.

    Since we aren't familiar with the user's network setup and don't know what other software installed on the Mac, it's difficult to be more specific, sorry.

    I hope this helps point you in the correct direction. Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 3 years ago #

  • Ken Lax Member

    Fetch 5.3.1 Mac 10.5.8

    new issue..image files (300 kb or so) stall on upload. NetSol tech support was able to
    transfer the same files from their end without any issues.
    Re-booted laptop.
    re-booted wireless router.
    Same issue..eror message: (stalled).
    small text files upload without any problems.
    3/16/12

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Ken,

    Have you tried Fetch 5.7 (or 5.6 if you have a PowerPC Mac)? You can download a trial copy from http://fetchsoftworks.com/fetch/download .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • nikki Member

    I have the same problem too, but it resolved by sending via SFTP, but sending via TLS/SSL failed. TLS/SSL works in prior versions, except 5.6 or 5.7

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Nikki,

    If SFTP works I would recommend using it rather than FTP with TLS/SSL.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

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