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Fetch 5.7 crashes on Lion (41 posts)

  • Started 3 years ago by Bob W
  • Latest reply 2 years ago from Jim Matthews
  • Bob W Member

    Just dumped my 5.6 for 5.7
    But it doesn't work. Crashes every time.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Bob,

    Thanks for contacting us. When Fetch crashes are you shown a crash report? If so, could you submit it with our feedback form: http://fetchsoftworks.com/fetch/feedback ?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • mystro2b Member

    same here- crashing in Lion- aaargh

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi mystro2b,

    Could you submit your crash report to http://fetchsoftworks.com/fetch/feedback ? We will investigate and let you know what we find.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • mystro2b Member

    Jim-

    Already did, but will do it again.

    Posted 3 years ago #

  • CM Member

    The update broke Fetch for me on OS 10.7 as well.

    Can't place a file for upload to ftp server.

    Update: I re-downloaded Fetch 5.6 and everything is fine again.

    Edited 3 years ago #

  • Jim Matthews Administrator

    CM: Could you submit a transcript to http://fetchsoftworks.com/fetch/feedback ? Thanks!

    Posted 3 years ago #

  • Jim Matthews Administrator

    We've had a number of crash reports that turned out to be due to the 3ivx video codec. According to the 3ivx forums, the developers are aware of the issues, and working on an update:

    http://forums.3ivx.com/index.php?showtopic=126440

    I would recommend uninstalling 3ivx until the update is released.

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Joe Bernier Member

    Crashing for me as well . . . what's 3ivx video codec?

    Posted 3 years ago #

  • Joe Bernier Member

    Never mind . . . found it in my applications folder and uninstalled.

    Fetch is now working.

    Posted 3 years ago #

  • Craig Grant Member

    Thanks guys, was having he same issue. Looks like it was also affecting iPhoto.

    Posted 3 years ago #

  • Tim Ballering Member

    Middle of a big project - get the upgrade to 5.7 notice and oh snap it broke. Thankfully to the help above I trashed 3ivx and it works again

    Posted 3 years ago #

  • eyew Member

    i don't have 3ivx codec and it crash all the time

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi eyew,

    Please submit the crash log at http://fetchsoftworks.com/fetch/feedback and we'll investigate.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • eyew Member

    no crash log only the one for Apple
    i had to uninstall and install 5.6 to be able to work again !!!!

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi eyew,

    The crash log for Apple is the one to send us (you can copy it out of the crash reporter window, and paste it at http://fetchsoftworks.com/fetch/feedback); it should give us a clue as to why the crash is happening.

    Posted 3 years ago #

  • sonofido Member

    Hi folks - same problem with Fetch 5.7 crashing in Lion, and am not running the 3ivx encoder. Am sending the crash report via your feedback link... but really - this is causing a major hassle! Thanks.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi,

    We're getting some reports from people saying that they don't have 3ivx installed, but the crash log shows a crash in 3ivx. To find the 3ivx software, choose "Go to Folder..." in the Finder and enter:

    /Library/Application Support

    The 3ivx software was apparently installed by the software that comes with Flip Video cameras, so if you ever installed that software you're likely to have the broken 3ivx code.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • eyew Member

    thanks exactly i found it erased it and now it's working
    Thanks Jim

    Posted 3 years ago #

  • Buddy J Member

    Just to add to the list. I downloaded and installed 5.7 and it crashes on Lion every time I start it up. I went back to 5.6 until a fix comes out.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Buddy,

    Have you submitted your crash log at http://fetchsoftworks.com/fetch/feedback or checked to see if you have 3ivx installed?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Buddy J Member

    Jim, I couldn't find 3ivx under /Library/Applications Support but I searched for it using spotlight. I found it and it offered an uninstall option. I uninstalled 3ivx and 5.7 is now working. Thanks.

    Buddy Currens

    Posted 3 years ago #

  • Marc Member

    Had the same problem: 5.7 crashing on Lion. Uninstalled 3ivx and hey presto, works a treat. But question is, what does 3ivx video codec do? Will I miss it?

    Posted 3 years ago #

  • Jim Matthews Administrator

    The 3ivx codec is installed by the software that comes with Flip video cameras. So having it uninstalled may affect your ability to play back saved Flip videos. I would recommend contacting Flip about an update. For our part, we are working to see if we can make Fetch immune to this problem.

    Posted 3 years ago #

  • Marc Member

    Thanks for the great support, Jim. Appreciate it.

    Posted 3 years ago #

  • Lisa Member

    My Fetch crashes as well but there is not crash report. The icon comes up when clicked but them promptly disappears. Where can I get back the old version. I'm still Lion running 10.4. Where is this 3ivx that can be uninstalled?

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Lisa,

    Fetch 5.7 does not run on Mac OS X 10.4. You should download Fetch 5.6 from http://fetchsoftworks.com/fetch/download .

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Dave Traynor Member

    I had the same problem with Fetch crashing after installing Lion. But I found the 3ivx folder, deleted it and everything is back in order. Thanks for finding the issue.

    Posted 3 years ago #

  • Cliff Member

    Hi Jim

    I had the 3ivx problem with Fetch and deleted that software from my computer. Then I noticed your suggestion to get in touch with Flip. Problem is Flip was purchased by another vendor (I cannot remember the name) and was promptly discontinued. In my case not a problem as I have all the Flip software installed on my iMac, and I don't need Fetch on that.

    Perhaps it may be necessary for fetchsoftworks to come up with a solution.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Thanks, Cliff. We are working on finding a workaround to the 3ivx problem.

    Posted 3 years ago #