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Fetch 5.7 won't open in OS X Version 10.8.4 (4 posts)

  • Started 7 months ago by NewFetchUser
  • Latest reply 6 months ago from Jim Matthews
  • NewFetchUser Member

    I just downloaded Fetch 5.7 today. When I double-click on "Fetch" in the application folder, the following message pops up. Any idea why?

    "Fetch quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple."

    And here are the report details...

    Process: Fetch [571]
    Path: /Applications/Fetch.app/Contents/MacOS/Fetch
    Identifier: com.fetchsoftworks.Fetch
    Version: 5.7.3 [5H683, Web Store] (​5.7.3)
    Code Type: X86 (Native)
    Parent Process: launchd [135]
    User ID: 501

    Date/Time: 2013-09-18 15:29:06.226 -0400
    OS Version: Mac OS X 10.8.4 (12E55)
    Report Version: 10

    Interval Since Last Report: 4447329 sec
    Crashes Since Last Report: 5
    Per-App Crashes Since Last Report: 4
    Anonymous UUID: 8D14CFB4-5773-09B6-60AB-0F21364D18C0

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

    VM Regions Near 0:
    --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Fetch.app/Contents/MacOS/Fetch
    __TEXT 0000000000001000-0000000000022000 [ 132K] r-x/rwx SM=COW /Applications/Fetch.app/Contents/MacOS/Fetch

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libFetch.dylib 0x401ef120 boost::shared_ptr<boost::spirit::basic_chset<char> >::shared_ptr<boost::spirit::basic_chset<char> >(boost::spirit::basic_chset<char>*) + 0
    1 libFetch.dylib 0x401fe759 __static_initialization_and_destruction_0(int, int) + 618
    2 dyld 0x8fedfcda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
    3 dyld 0x8fedffde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
    4 dyld 0x8fedc268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
    5 dyld 0x8fedc1cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 200
    6 dyld 0x8fedc0ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
    7 dyld 0x8fecde05 dyld::initializeMainExecutable() + 211
    8 com.fetchsoftworks.Fetch 0x00002242 _start + 137
    9 com.fetchsoftworks.Fetch 0x000021b8 start + 40

    Thread 1:
    0 libsystem_kernel.dylib 0x961cf0ee __workq_kernreturn + 10
    1 libsystem_c.dylib 0x94b900ac _pthread_workq_return + 45
    2 libsystem_c.dylib 0x94b8fe79 _pthread_wqthread + 448
    3 libsystem_c.dylib 0x94b77d2a start_wqthread + 30

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x961cf9ae kevent + 10
    1 libdispatch.dylib 0x91c3ec71 _dispatch_mgr_invoke + 993
    2 libdispatch.dylib 0x91c3e7a9 _dispatch_mgr_thread + 53

    Thread 3:
    0 libsystem_kernel.dylib 0x961cf0ee __workq_kernreturn + 10
    1 libsystem_c.dylib 0x94b900ac _pthread_workq_return + 45
    2 libsystem_c.dylib 0x94b8fe79 _pthread_wqthread + 448
    3 libsystem_c.dylib 0x94b77d2a start_wqthread + 30

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0xbfffeee0 ecx: 0x00000000 edx: 0x0386d570
    edi: 0x0386d590 esi: 0xbfffeee0 ebp: 0xbfffeeb8 esp: 0xbfffee9c
    ss: 0x00000023 efl: 0x00010246 eip: 0x401ef120 cs: 0x0000001b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
    cr2: 0x00000000
    Logical CPU: 4

    Binary Images:
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    0x99a1b000 - 0x99b93ff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x99b94000 - 0x99b9afff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x99b9b000 - 0x99bdaff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x99bdb000 - 0x99bebff7 libsasl2.2.dylib (166) <D9080BA2-A365-351E-9FF2-7E0D4E8B1339> /usr/lib/libsasl2.2.dylib
    0x99c44000 - 0x99cdbff7 com.apple.ink.framework (10.8.2 - 150) <A9C3B735-7D5F-3D7D-AA70-2CC852D09CDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x99cdc000 - 0x99ce9ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
    0x99d1b000 - 0x99d25fff com.apple.DisplayServicesFW (2.7.2 - 357) <76D33A58-C39E-398A-9597-389A9B1FE76D> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
    0x99d26000 - 0x99d34ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
    0x99d35000 - 0x99d35fff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x99d36000 - 0x99d69ffb com.apple.GSS (3.0 - 2.0) <9566A96D-C296-3ABD-A12A-E274C81C0B25> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x99d6a000 - 0x9a018ffb com.apple.MediaToolbox (1.0 - 926.104) <DD264DFD-9AFB-38E2-A44C-B463DCB721A0> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x9a019000 - 0x9a019fff libSystem.B.dylib (169.3) <0A82D354-A1B4-3F3E-8C7E-5047C38D4668> /usr/lib/libSystem.B.dylib
    0x9a01a000 - 0x9a168ff3 com.apple.CFNetwork (596.4.3 - 596.4.3) <547BD138-E902-35F0-B6EC-41DD06794B22> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x9a169000 - 0x9a169fff com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9a16a000 - 0x9a173ff9 com.apple.CommonAuth (3.0 - 2.0) <34C4768C-EF8D-3DBA-AFB7-09148C8672DB> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x9a174000 - 0x9a1a1ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
    0x9a1a2000 - 0x9a1ddfef libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x9a1de000 - 0x9a1f5ff4 com.apple.CoreMediaAuthoring (2.1 - 914) <DE0D100E-96AA-3E85-AFB0-43832E9B4C54> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthoring
    0x9a207000 - 0x9a20affc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
    0x9a20b000 - 0x9a21afff libGL.dylib (8.9.2) <1082B9A5-9AA3-35D4-968B-3A3FE15B1ED7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x9a21b000 - 0x9a638fff FaceCoreLight (2.4.1) <B12C8721-EFB3-30A2-9A1B-ABCDF5670764> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
    0x9a639000 - 0x9a69dff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 554
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=185.8M resident=104.5M(56%) swapped_out_or_unallocated=81.3M(44%)
    Writable regions: Total=46.2M written=1180K(2%) resident=2180K(5%) swapped_out=0K(0%) unallocated=44.1M(95%)

    REGION TYPE VIRTUAL
    =========== =======
    MALLOC 35.4M
    MALLOC guard page 48K
    Memory tag=35 4000K
    Stack 65.5M
    VM_ALLOCATE 12K
    __DATA 8672K
    __DATA/__OBJC 284K
    __IMAGE 528K
    __IMPORT 8K
    __LINKEDIT 41.7M
    __OBJC 2960K
    __OBJC/__DATA 44K
    __PAGEZERO 4K
    __TEXT 144.1M
    __UNICODE 544K
    mapped file 44.9M
    shared memory 12K
    =========== =======
    TOTAL 348.3M

    Model: Macmini6,2, BootROM MM61.0106.B03, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.8f0
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a130000 / 3
    USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x1a132000 / 4
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828a, 0x1d181300 / 8
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4

    Posted 7 months ago #

  • Jim Matthews Administrator

    Hi,

    Thanks for contacting us about this crash. My first guess is that it's a corrupted copy of Fetch. I would recommend dragging it to the trash, and downloading a fresh copy from

    http://fetchsoftworks.com/fetch/download/Fetch_5.7.3.dmg

    I'd also recommend restarting your Mac.

    Does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 7 months ago #

  • NewFetchUser Member

    Hi Jim, thanks for your response.

    When I returned to my computer again, I was prompted to update my software. Among the updates was an upgrade to OS X 10.8.5. I was curious if that would make a difference with the copy of Fetch currently installed, so I tried launching it again. And it launched just fine! So, maybe there was an incompatibility with OS X 10.8.4.

    Thanks again. :)

    Posted 6 months ago #

  • Jim Matthews Administrator

    Thanks for that follow-up -- I'm glad to hear that the 10.8.5 update fixed things!

    Jim Matthews
    Fetch Softworks

    Posted 6 months ago #

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