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Fetch & OSX (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by mrobertson
  • Latest reply 11 years ago from Jim Matthews
  • mrobertson Member

    We have recently upgraded our macs to system OSX (Jaguar) and upgraded our version of Fetch to run natively. However whenever we transfer a file from one of our VMS machines (usually an Ai file), the file when opened is empty. The file that is transfered has a similar size to that of the original.
    Previously we ran Fetch on system 9.2.2 very successfully for the same purpose.

    Please can anyone help. This is driving me nuts!

    Posted 11 years ago #

  • Jim Matthews Administrator

    So you are transfering the file from the VMS machine to your Mac? If it is a text file make sure that the download mode is set to Text.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • mrobertson Member

    Thankyou Jim for such a rapid response.
    I have checked to see if download was set to text. It was set to automatic, however this made no difference changing it to text. The file has been transferred by using other means (ie across a network onto another system and then into the mac). This file is OK and can be viewed properly. The file has a size of 4.6Mb still, even although I can't see anything. The file can be viewed in a word processor and appears to be normal, compared to another file.

    Mike

    Posted 11 years ago #

  • Jim Matthews Administrator

    So when you download with Fetch you get a 4.6MB file on your Mac, but you don't see anything in it? Does Fetch give you any errors?

    It might be useful to see the contents of the Fetch Transcript window after the transfer.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Burndog Member

    I had a similar problem where both Fetch and Interarchie were uploading blank files. For instance I had an html page open in front of me in BBEdit and when I hit the save command it uploaded a blank page.

    Had to reinstall my OS again to sort it out (OS X 10.2)

    Posted 11 years ago #

  • Jim Matthews Administrator

    Burndog: were you running Norton Internet Security or Norton Personal Firewall? The Privacy Control feature of those packages can intercept uploads, resulting in empty files on the server.

    I believe that mrobertson is talking about transfers from the VMS machine to his Mac, i.e. downloads rather than uploads.

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • mrobertson Member

    Hi Jim,

    I have been experimenting after reading all the replies. I have had success by setting both the mode and format (bottom of main Fetch window) to text. The only difference is that by double-clicking on the downloaded file it now opens in a text editor instead of Illustrator. By launching Illustrator and opening the text file from within the program, the file opens perfectly.

    Thanks once again Jim for all the support that you give us users. It is very much appreciated.

    Mike Robertson
    Ordnance Survey, UK

    Posted 11 years ago #

  • Jim Matthews Administrator

    You might be able to set up a Suffix Mapping for .ai files that told Fetch to download them in Text mode, and assigns a type/creator that lets you double click them to open them in Illustrator. Choose "Suffix Mapping..." from the Customize menu to set that up.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

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