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Fetch and ISA2004 (2 posts)

  • Started 8 years ago by Lewej
  • Latest reply 8 years ago from Scott McGuire
  • Lewej Member

    Hi

    I have an iMac with Tiger on it, and am trying to use Fetch, in our Windows 2003 network.

    We have ISA 2004 as the software firewall.

    The iMac is set up to log onto the W2003 domain, and has AD set up OK in directory services. Everything seems to work OK, but I cannot get Fetch to work.

    I have set fetch to use No Proxy. I have set up the iMac to use ISA as the ftp proxy, but still cannot connect

    Any ideas?

    Cheers

    Harry

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi Harry,

    Fetch should work with the ISA firewall as long as everything is set up to use passive mode FTP, or if you are trying to connect using SFTP.

    Here are some things to check:

    * Make sure Fetch is set to use passive mode when connecting. To do that, make sure the "Use passive mode transfers" checkbox is checked. You can find that checkbox in either the General section (in Fetch 5) or the Firewall section (in Fetch 4) of the Fetch Preferences.

    * Ask the server administrator of the server you are trying to connect to if the server supports passive FTP.

    Setting the Fetch Preferences to use a Proxy type of "None" is correct. Fetch does not use the FTP proxy setting of the Mac OS X System Preferences, so you do not need to set anything there.

    Here's something to try - in Fetch, try to connect to ftp.fetchsoftworks.com (leave the username and password fields blank). It supports passive mode FTP. If you can connect to it successfully, then the problem is with the server you are trying to connect to, not your Fetch setup; in which case you should contact the server administrator.

    If you have double-checked all of the above and and you cannot connect to ftp.fetchsoftworks.com, let us know and we will investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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