Fetch Softworks

Fetch and UNIX server connection problem (2 posts)

• Started 14 years ago by Paul
• Latest reply 14 years ago from Scott McGuire

• Paul Member

  Our web hosting provider is on a UNIX server. We have Fetch 4.0.3 and 5.5.2 and can connect and delete files without any problem. However, uploading is painful regardless of the file size. What happens is that the file uploads very fast but sits for 5 to 6 minutes at the end, before moving on. We've tested with Cyberdog, Filezilla, Dreamweaver and GoLive and the same problem. You had us test by connecting to the Fetch server and that performs fine. We can connect to 'their' Windows server without issue. Our connectivity issue "seems" to be isolated to this UNIX server as we don't have this problem with any other FTP sites. Linux servers aren't a problem either.

  Fetch 4.0.3 seems to have the fewest problems (relatively speaking),then 5.5.2, then Filezilla, and Cyberdog, with Dreamweaver and GoLive cycling and timing out completely.

  Any thoughts on zeroing in on the issue and pointing us in a direction to resolve this?

  Edited 14 years ago #

• Scott McGuire Administrator

  Hi Paul,

  We have reviewed your message and our previous discussion and the facts are:

  * You only have this problem with this one particular server. You can upload to all other servers fine, which rules out problems with your network connection or equipment.
  * The problem affects all FTP clients, not just Fetch.
  * The problem server happens to be running Unix, but that's likely a red herring, because you were able to upload without problem to our FTP server, which is also running Unix. Plus, we have many, many Fetch customers who are uploading to Unix servers every day without a problem, so it is not a general problem with Unix-based FTP servers.

  I'm afraid our conclusion is the same as before - the problem seems to reside with that one particular server. There are unlikely to be any changes you can make on your end to fix the problem. To resolve it, your options are to ask your host to move your account to a different server, convince them to fix the problem with this server, or if they cannot resolve the problem for you, find a new host.

  Good luck,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #