Your best friend for file transfer.

Fetch application logoFetch

fetch can't get directory listing on cpanel server (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 9 years ago by jlhughes
  • Latest reply 5 years ago from Scott McGuire
  • jlhughes Member

    Recently a commercial server where I have several web sites updated cpanel. Something in the update has made it impossible for ANY MacOSx client (including terminal) to get a directory listing. Fetch and every other FTP client I can install on my Mac, hangs after logging into the site and requesting the directory list.

    I have been told by the web server support people that turning off passive mode should fix the issue. It doesn't.

    I am a paid, registered user of Fetch. Before the cpanel upgrade on the server, Fetch had no trouble accessing files.

    Has anyone else experienced this?

    If so, is there an solution.

    I have web sites on a server that uses Plesk and I have no trouble getting to the files from the Mac using Fetch.

    Posted 9 years ago #

  • jlhughes Member

    The problem, as mentioned in another thread here, is with the MacOSx sharing setting. In order to get Fetch to work without PASSIVE you must allow FTP in the sharing setting.

    Once that was changed, Fetch no longer had trouble accessing directory info.

    Posted 9 years ago #

  • Jim Matthews Administrator

    Another option is to turn off the OS X firewall (in the Sharing panel of System Preferences). One could argue that running without a firewall might be safer than turning on the FTP server.

    Either way, it would be a good idea to tell the service provider that they should support passive mode, since that lets clients leave their firewalls on.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • clori Member

    Has anyone else experienced this?

    If so, is there an solution.

    I have web sites on a server that uses Plesk and I have no trouble getting to the files from the Mac using Fetch.[/B]

    I have just experienced this and none of the mentioned solutions work. I almost left my webhost on account of this--and may yet since I have to ftp using my mac. If you hear of any solutions, please post again.

    Posted 9 years ago #

  • Jim Matthews Administrator

    clori:

    Have you tried unchecking "Use passive mode transfers (PASV)" in the Firewall section of Fetch Preferences, and turning off the OS X firewall in the Sharing panel of System Preferences? If that does not work could you choose "Fetch Transcript" from the Window menu and post the contents?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Andrew Piazza Member

    HELP!!!!!!!!!!!!

    im using fetch to upload files for magento into my plesk. im very new to all of this and not to sure what im doing. after i place my files to be uploaded into fetch i cant find them anywhere in my plesk files. all the paths in fetch are different then my file manager in plesk too but all my server info if correct

    Posted 5 years ago #

  • robert Member

    Had same problem with dropped connection to ipower.com host. Downloaded firefox fireFTP just to try a different ftp app. I was still getting disconnect until I selected ipV6 option in settings. Then was able to remain connected OK. I haven't found an equivalent setting for Fetch.Is there one?

    Robert

    Posted 5 years ago #

  • Scott McGuire Administrator

    Just as a followup, we answered Andrew's question in this topic:

    http://fetchsoftworks.com/fetch/messageboard/help-upload-to-plesk

    And robert's question was answered in this topic: http://fetchsoftworks.com/fetch/messageboard/dropped-connections

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

Topic closed

This topic has been closed.