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Fetch Connecting BUT Not Seeing Files (6 posts)

  • Started 2 years ago by Sarah Murphy
  • Latest reply 2 years ago from Jim Matthews
  • Sarah Murphy Member

    I've updated my Fetch the latest version. I'm having an issue of it looking like it's successfully connected but the file list doesn't show up. I've clicked on all preferences that have to do with seeing hidden files, etc. It's not for all of FTP accounts just a few (Bluehost & GoDaddy). Any insight would be really helpful!

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Sarah,

    Does it help to choose Refresh from the View menu?

    If not, please choose "Fetch Transcript" from the Window menu and post the entire contents of that window here, or at http://fetchsoftworks.com/fetch/feedback . We'll take a look and see what we can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Sarah Murphy Member

    Hi Jim, I have hit refresh several times with no success. Here is the Fetch Transcript:

    Fetch 5.7 (5H314) Intel (Web Store) running on Mac OS X 10.7.2 (11C74) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-GEST-KNHK T
    Connecting to ftp.juneauwhalewatch.com port 21 (Mac OS X firewall is limiting connections to specific applications) (10/30/11 7:24 PM)
    Connected to 184.168.61.1 port 21 (10/30/11 7:24 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 26 of 500 allowed.
    220-Local time is now 18:24. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER cmgjww
    331 User cmgjww OK. Password required
    PASS
    230-User cmgjww has group access to: inetuser
    230 OK. Current restricted directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (184,168,61,1,196,96)
    Making data connection to 184.168.61.1 port 50272
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 .
    drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 ..
    226-Options: -a -l◇
    226 2 matches total
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    PASV
    227 Entering Passive Mode (184,168,61,1,195,230)
    Making data connection to 184.168.61.1 port 50150
    LIST -al
    150 Accepted data connection
    drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 .
    drwxr-xr-x 2 june5740 inetuser 4096 Oct 30 18:08 ..
    226-Options: -a -l◇
    226 2 matches total

    Posted 2 years ago #

  • Jim Matthews Administrator

    You might try unchecking the "Use 'LIST -al' command to reveal hidden items" option in the Miscellaneous section of Preferences. Does that help?

    Posted 2 years ago #

  • Sarah Murphy Member

    I unchecked the "Use 'List-all' command to reveal hidden items and then restarted fetch and double checked that this item was still unchecked and No Luck.

    Posted 2 years ago #

  • Jim Matthews Administrator

    At this point I would contact the hosting service. Their server is saying that there aren't any files.

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

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