Fetch Softworks

Fetch "Connection refused" (12 posts)

• Started 1 year ago by Admthoughts
• Latest reply 5 months ago from Jim Matthews

• Admthoughts Member

  Hi there,

  Been trying to set up a wordpress blog.

  I downloaded fetch to use as my FTP client, but I keep getting the error message "connection was refused"

  I contacted a friend, and they were able to connect without any problems using the same information I was. So, is there anything non-obvious I need to check in my network settings, or is it more likely something on my computer?

  Here's copy pasta from the transcript window:

  Fetch 5.7 (5H314) Intel (Mac App Store) running on Mac OS X 10.7.2 (11C74) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Connecting to www.audiblethoughts.co.uk port 21 (Mac OS X firewall is allowing connections) (27/11/2011 20:36)
  An FTP connection to “www.audiblethoughts.co.uk” could not be opened because the connection was refused. (Contact the server administrator for more information.)
  Connecting to www.audiblethoughts.co.uk port 21 (Mac OS X firewall is allowing connections) (27/11/2011 20:38)
  An FTP connection to “www.audiblethoughts.co.uk” could not be opened because the connection was refused. (Contact the server administrator for more information.)

  Thanks

  Posted 1 year ago #

• Jim Matthews Administrator

  It looks like there's a problem with your computer's connection to the Internet. Can you use Fetch to connect to ftp.fetchsoftworks.com (leave the Username and Password fields blank)?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 1 year ago #

• Admthoughts Member

  Hi,

  Thanks for the reply, but I decided to sleep on the problem...and it worked! Woke up this morning with Fetch running beautifully, so something I did last night must have fixed it somehow!

  Posted 1 year ago #

• Jim Matthews Administrator

  Glad to hear that it's working now.

  Posted 1 year ago #

• jim Member

  hello keeps reusing the above info

  please help

  Edited 7 months ago #

• Jim Matthews Administrator

  Are you having a problem with Fetch?

  Posted 7 months ago #

• Jasmine Member

  Hey,

  I'm having an issue connecting to the server..

  "An FTP connection to "aubr4830.db.10075857.hostedresource.om" could not be opened because the connection was refused."

  I've tried connecting to ftp.fetchsoftworks.com. Works fine. Am I missing an obvious step?

  Jasmine W.

  Posted 5 months ago #

• Jim Matthews Administrator

  It looks like the server you are trying to connect to (aubr4830.db.10075857.hostedresource.com) is not operating. You should contact the server administrators to find out if you should be using a different server.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• PJ Member

  I'm having this problem as well, but I can't connect to ftp.fetchsoftworks.com. Is there a setting I need to change or something?
  Thanks,
  Patti J

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi PJ,

  What error message do you get when you try to connect to ftp.fetchsoftworks.com? Could you choose "Fetch Transcript" from the Window menu and post the contents -- they may have information that helps us figure out what is going wrong.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• PJ Member

  Here is the transcript:

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.2 (12C3006) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 12/24/12 T
  Connecting to visioninactiononline.com port 21 (Mac OS X firewall is allowing connections) (12/10/12 7:31 AM)
  Connected to 74.220.215.52 port 21 (12/10/12 7:31 AM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 4 of 1000 allowed.
  220-Local time is now 08:31. Server port: 21.
  220-This is a private system - No anonymous login
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER vsisoni4
  331 User vsisoni4 OK. Password required
  PASS
  530 Login authentication failed
  An FTP connection to “visioninactiononline.com” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
  Server responded: “Login authentication failed”)

  I have been able to connect with other file software using the same password.
  Thanks for any help.

  Patti J

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi,

  Fetch is passing the password you entered to the visioninactiononline.com server, and the server is saying that it isn't the correct password for the vsisoni4 account. I would contact the administrator of visioninactiononline.com and reset the password.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #