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Fetch crashing for no reason (6 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by Victoria
  • Latest reply 9 years ago from Jim Matthews
  • Victoria Member

    Mac G5 Sys 10.2.8

    When I try to open fetch to my web site, it's crashing with no error message given. Suddenly started 3 days ago for no apparent reason.

    Any help is appreciated!

    Posted 10 years ago #

  • Jim Matthews Administrator

    I would try removing the "Fetch Prefs", "Fetch Cache", "Fetch Shortcuts" and "com.fetchsoftworks.Fetch.plist" files from the Preferences folder in the Library folder of your home folder.

    If that fixes it I'd be interested in having a copy of those files, so we can fix whatever is causing the crash.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Cone Member

    Funny, we have a similar problem. Suddenly, for no apparent reason (no changes made to the computer or internet access) one of our users cannot launch Fetch; it "suddenly quits" before it ever gets going. The first thing we tried was removing the Prefs, Cache and Shortcuts files. No dice. Then re-installed from the CD. No dice. Ran Disk First AId, no dice. Running a G5 with OS-X.2.8. ANy ideas? THanks!

    Posted 9 years ago #

  • Jim Matthews Administrator

    The other file you might want to remove is com.fetchsoftworks.Fetch.plist (from the user's Library/Preferences folder). If that does not work, does it work to run Fetch from a different account on the same machine?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • Cone Member

    Jim, thank you very much. Deleting the .plist file, but it did not help. Unfortunately for the convenience of my co-worker, the problem WAS resolved by creating a new User! Mike will have fun setting up a new user to get back to his comfy desktop and prefs for everything. ;-) Thanks for the tip. Even after over a year, OS-X remains mysterious to us in many ways. When it works, it is awesome - but when something goes wrong, I am pretty clueless. (I miss rebuilding Desktops and zapping PRAM!) Regards~ "cone"

    Posted 9 years ago #

  • Jim Matthews Administrator

    If creating a new user fixes the problem there's probably some file in the original account's Library/Preferences folder that's causing the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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