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Fetch does not allow Keychain updating (9 posts)

  • Started 6 years ago by annzeise
  • Latest reply 6 years ago from Jim Matthews
  • annzeise Member

    I changed my password on my server and edited each of my Fetch shortcuts to reflect the changes.

    But when I launch to go into one of these servers, Fetch still has my old password in its memory.

    So I edit the opening window with the new password, check the box to remember the new password in the Keychain, and I do get into the server. But the next time I want to enter my site, Fetch has once again only found my old password and not the new one.

    Should I just completely toss out my old Shortcuts every time I change passwords? As I try to remember to change passwords frequently, this could get to be a real pain.

    Even if I try to enter from the Fetch Shortcuts window where I have the correct passwords, Fetch still doesn't "see" the edits and only draws from the Keychain.

    This bug has been there for years, Jim. Please fix it. Give Fetch the capability to edit the Keychain when a new password is created. It just isn't working, which is why I think you are seeing so many posts from folks having problems getting to their servers even when they KNOW they've stored their correct password in the EDIT SHORTCUT page.

    Ann Z.

    Posted 6 years ago #

  • Jim Matthews Administrator

    Thanks for reporting this problem. It would help me to know what version of Fetch you are running. We changed the way shortcut passwords are stored in Fetch 5.1, so they are now always stored in the Keychain. If there is a problem with your Keychain file, you could see the behavior you report (because Fetch is trying to save the new password in the Keychain, but the Keychain is failing to remember the change).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 years ago #

  • annzeise Member

    Hi Jim, and thanks. We've met at MacWorld SF over the years.

    I am using the latest version, 5.2.1, where I had hoped to find a fix. This has been an ongoing problem for years.

    Is there a way to "fix" the keychain problem?

    I like to change server passwords fairly frequently, as is a good idea for anyone, but not being able to update Fetch and have it "remember" the change with the new password is a problem. As all I see are dots in the password field, I don't realize that the wrong one is in there until I get the error message. Irritating.

    Ann Zeise

    Posted 6 years ago #

  • Jim Matthews Administrator

    It sounds like there is a problem with your keychain file. This is not a very common problem, based on the support questions we get, but we have seen cases where corrupt keychain files kept passwords from being remembered and retrieved correctly.

    I would recommend following these steps:

    1) Run Keychain Access, found in the Utilities folder inside the Applications folder
    2) Choose "Keychain First Aid" from the Keychain Access menu
    3) Enter the hostname of the server you are trying to connect to in the search field; you should see any saved passwords for that server
    4) Select the passwords found in step 3, and choose Delete from the Edit menu to delete them
    5) Run Fetch
    6) Choose Fetch Shortcuts from the Window menu
    7) Select the shortcut for the server in question
    8) Choose Edit Shortcut... from the Shortcuts menu

    The shortcut should be displayed with a blank password field.

    Please let me know if that isn't what happens.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 years ago #

  • annzeise Member

    Step 3 cannot be done in the Keyword First Aid window.

    3) Enter the hostname of the server you are trying to connect to in the search field; you should see any saved passwords for that server

    The only fields to enter things in are the User name and Password for my user name.

    I tried running this on "repair."

    It removed reference to the keychain on my old hard drive.

    It says that the problems it found were repaired. but... Fetch is still not "remembering" my password and asks me each time.

    This just shouldn't take opening multiple windows in multiple menus!

    Posted 6 years ago #

  • annzeise Member

    My Keychain Access version is...
    Version 3.3.2 (27693)

    I'm running Tiger 10.4.9, if that makes any difference.

    New MacPro here - recently moved apps over via firewire. Fetch, though, was new download of the new version.

    Ann

    Posted 6 years ago #

  • Jim Matthews Administrator

    I'm sorry, I wasn't clear. Steps 3 and later are for after you've done a repair in the Keychain First Aid window -- the search field is in the main Keychain Access window.

    Let me know what you find.

    Thanks,

    Jim Matthews

    p.s. As I mentioned before, this problem is not typical. In most circumstances you would not have to go through all these steps, but there seems to be a problem with the keychain on your computer.

    Posted 6 years ago #

  • annzeise Member

    "Repairing" the keychain seems to have erased most of the passwords I had in there. My email passwords are there and the Safari Forms autofill is there, but everything else is gone, gone, gone. There were a bunch there before "repairing."

    Luckily I have them elsewhere, most of them anyway that matter. The browser seems to be able to find the ones I use there. No sign of ANY Fetch passwords or the site host.

    Still, like before, I can enter, add, "Save to keychain" in Fetch, but nothing saved to Keychain even with the "Save to Keychain" box checked. Brand new computer. Brand new Fetch version. Had same problem on older Mac and older Fetch.

    Posted 6 years ago #

  • Jim Matthews Administrator

    I would run Keychain Access, and sort the passwords by date, so the newest ones are at the top. Then edit a shortcut in Fetch and add a password. After you click OK to save the shortcut you should see the password listed in Keychain Access.

    If that does not happen, it indicates a problem with either the keychain file, some other file in your user account, or your OS X installation. You could try to eliminate that last possibility by creating a test user account (using the Accounts pane in System Preferences), and trying to save an FTP password while logged into that account. If that works it would indicate that the problem is with your user account, not the OS X installation.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 years ago #

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