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Fetch dog runs and runs, but can't get files! (7 posts)

  • Started 17 years ago by Lola
  • Latest reply 17 years ago from Lola
  • Lola Member

    Hi,

    In the past, I have downloaded and uploaded files from my Mac to a server which is not showing the file list now.

    Fetch and server work OK for other colleagues, though.

    I can successfully connect to Fetchsoftworks server.

    I have no message: the Fetch dog runs and runs, but can't get files!

    I have followed instructions from Fetchsoftworks: 1. The Fetch dog runs and runs but the file list never appears.

    I have wireless internet access through a Motorola router.

    Any suggestions will be very much appreciated.

    Lola

    Posted 17 years ago #

  • Scott McGuire Administrator

    Hi Lola,

    After you connect and the dog runs and runs, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 17 years ago #

  • Lola Member

    here it goes... (a couple of attempts to connect)

    Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.8 (8L127) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 04/03/2007 T
    Connecting to ftp.doubleops.com port 21 (Mac OS X firewall is off) (3/20/07 11:01:33 AM)
    Connected to 217.115.112.35 port 21 (3/20/07 11:01:37 AM)
    220 Serv-U FTP Server v4.0 for WinSock ready...
    USER hm_science
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,0,10,196,107
    200 PORT Command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    ABOR
    426 Transfer aborted.
    226 ABOR command successful.
    PASV
    227 Entering Passive Mode (217,115,112,35,15,121)
    Making data connection to 217.115.112.35 port 3961
    ABOR
    226 ABOR command successful.
    ftp_list: 2,-30028 (state == GETTING_LIST)
    Update check skipped at 03/20/2007 11:03 AM (next check after 03/20/2007 03:35 PM)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PORT 192,168,0,10,196,112
    200 PORT Command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    ABOR
    426 Transfer aborted.
    226 ABOR command successful.
    PASV
    227 Entering Passive Mode (217,115,112,35,15,181)
    Making data connection to 217.115.112.35 port 4021
    ABOR
    226 ABOR command successful.
    ftp_list: 2,-30028 (state == GETTING_LIST)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (217,115,112,35,16,239)
    Making data connection to 217.115.112.35 port 4335
    ABOR
    226 ABOR command successful.
    PORT 192,168,0,10,196,115
    200 PORT Command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    ABOR
    426 Transfer aborted.
    226 ABOR command successful.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (217,115,112,35,18,148)
    Making data connection to 217.115.112.35 port 4756
    ABOR
    226 ABOR command successful.
    PORT 192,168,0,10,196,117
    200 PORT Command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    Connecting to ftp.doubleops.com port 21 (Mac OS X firewall is off) (3/20/07 11:17:43 AM)
    Connected to 217.115.112.35 port 21 (3/20/07 11:17:44 AM)
    220 Serv-U FTP Server v4.0 for WinSock ready...
    USER hm_science
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,0,10,196,119
    200 PORT Command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    ABOR
    426 Transfer aborted.
    226 ABOR command successful.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    ABOR
    426 Transfer aborted.
    226 ABOR command successful.
    PASV
    227 Entering Passive Mode (217,115,112,35,18,202)
    Making data connection to 217.115.112.35 port 4810
    ABOR
    226 ABOR command successful.
    ftp_list: 2,-30028 (state == GETTING_LIST)
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.

    [This message has been edited by Lola (edited 03-20-2007).]

    Posted 17 years ago #

  • Scott McGuire Administrator

    Hi Lola,

    Try doing the following:

    * Choose Preferences from the Fetch menu.
    * Click the General tab.
    * Make sure the "Use passive mode transfers (PASV)" checkbox is checked.
    * Then click the Miscellaneous tab.
    * Make sure the "Use 'LIST -al' command to reveal hidden files" checkbox is checked.

    And then try connecting again. If that does not fix the problem, please send us another transcript.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 03-20-2007).]

    Posted 17 years ago #

  • Lola Member

    It worked! Thank you very much for your help, Scott.

    There's still the mystery of why was I able to connect to Fetchsoftworks and see the files, but could not see or get the files from my server. Any idea?

    Thanks again!

    Lola

    [This message has been edited by Lola (edited 03-20-2007).]

    Posted 17 years ago #

  • Scott McGuire Administrator

    HI Lola,

    Great, glad to hear it's working now.

    Some servers need the "LIST -al" command to see file lists properly; your server is one of them, while fetchsoftworks.com is not.

    Also, it looks like your server wasn't working correctly with active mode, which is what Fetch tries first when the "passive mode" checkbox is unchecked. If active mode doesn't work, Fetch does try passive mode, but by that point your server was confused and didn't want to talk to Fetch. fetchsoftworks.com, on the other hand, works with active mode connections.

    Basically fetchsoftworks.com is compatible with most of the possible settings in Fetch, moreso than many other servers.

    I hope that makes sense.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 17 years ago #

  • Lola Member

    It makes sense now.

    Thanks again, Scott!

    Lola

    Posted 17 years ago #

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