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Fetch don´t accept my serialnr (4 posts)

  • Started 5 years ago by hartdesign
  • Latest reply 5 years ago from Scott McGuire
  • hartdesign Member

    After reinstallation of my Mac OSX and Fetch, Fetch will not accept my serial nr. What´s the problem?

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Fetch serial numbers consist of two pieces of information, the Serial Number Name and Serial Number. Both must be entered exactly as they were sent to you in your original order email; so the problem may not be entering the correct Serial Number Name.

    If you are unsure of your Serial Number Name or want to double-check that you have the correct information, please send email to:

    serial at fetchsoftworks dot com

    Please include your full name and the email address you likely used when you ordered Fetch, and we will search our records for your serial number information.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • hartdesign Member

    I was entered both name and serial number exactly than are in the message. Don´t work.

    Originally posted by ScottMcGuire:

    Hi,

    Fetch serial numbers consist of two pieces of information, the Serial Number Name and Serial Number. Both must be entered exactly as they were sent to you in your original order email; so the problem may not be entering the correct Serial Number Name.

    If you are unsure of your Serial Number Name or want to double-check that you have the correct information, please send email to:

    serial at fetchsoftworks dot com

    Please include your full name and the email address you likely used when you ordered Fetch, and we will search our records for your serial number information.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Another possibility is that depending on when you bought Fetch, it could be that your serial number is only valid for Fetch 4, and you are trying to enter it in Fetch 5. (Fetch 5 is a paid upgrade from Fetch 4, and requires a new serial number.)

    If this is the case, you can download Fetch 4 from our downloads page:

    http://fetchsoftworks.com/downloads.html

    and then enter your serial number in it.

    If you continue to have problems, please contact us at:

    serial at fetchsoftworks dot com

    and we will look up your serial number and help figure out what the problem may be.

    Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 06-18-2008).]

    Posted 5 years ago #

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