Fetch Softworks

Fetch Freeze/Crash (11 posts)

• Started 16 years ago by h2oeco
• Latest reply 16 years ago from Scott McGuire

• h2oeco Member

  On an Intel Mac running 10.4.11, Fetch (latest version) will freeze/crash sometimes - force quit, etc. doesn't work. The only solution is to restart the computer. No other programs or functions are affected.

  Any suggestions?

  Thanks.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Is there any pattern to what Fetch is doing, or what you are trying to do, when it freezes?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• h2oeco Member

  Doesn't seem to matter. It happens in the course of normal usage. When it happened this time, it was when it was getting a directory/file list from a site. Happily, I have a copy of 5.2.1, and that seems to work fine...

  Thanks.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Could you mail your Fetch.crash.log to us so we can try to figure out what the problem is?

  To find the Fetch.crash.log file:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Logs folder
  * Open the CrashReporter folder
  * Look for the file named "Fetch.crash.log"

  Please send it to:

  bugs at fetchsoftworks dot com

  along with a short description of the problem and we'll take a look.

  If you don't have a Fetch.crash.log, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• h2oeco Member

  No current log - the one where you describe is from 2005...

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Hmm. When Fetch freezes, can you run other programs?

  If so, could you please do the following?

  Once Fetch starts freezes and/or shows the rainbow cursor:

  1) Run Activity Monitor (in the Utilities folder inside the Applications folder)
  2) Choose Window > Activity Monitor
  3) Find Fetch in the list of processes (you can type Fetch into the "Filter" field to show only Fetch)
  4) Select the Fetch entry, and click the Inspect button
  5) In the new window that appears, click the Sample button
  6) Click Save... to save the sample
  7) Send the saved file, along with a short description of your problem, to us at: bugs at fetchsoftworks.com

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• h2oeco Member

  Next time Fetch crashes, I will try to do this.

  It does not happen all the time. When it does happen, yes, I can run other programs just fine.

  Thanks.

  Ed

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Ed,

  Okay, thanks - keep us posted! Once we have a sample, we'll try to figure out why the freeze is happening.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• h2oeco Member

  Sounds good.

  Thanks.

  Ed

  Posted 16 years ago #

• h2oeco Member

  Scott,

  It has just happened again - I will send to bugs at fetchsoftworks.com.

  Ed

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Ed,

  We received the sample you sent, thanks. We'll take a look and get back to you.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #